Job Description

To carry out financial reconciliation in-line with monthly Finance payment/reconciliation cycles for all transactions coming via Payment Gateways (PG) and/or Bank acquirers
Work with the business functions to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for high volume transactions and monthly assessments of payment card fees
Analyze daily and monthly reporting to present to various areas of the business and to implement business strategies & continually focus on interchange and process optimization
Develop & document systems, operations processes and reporting flows for large-scale business purposes
Be an internal SME in ecommerce payments processing to assist in solving daily payments issues creatively and effectively
Partner with Product and Technical teams to solve problems, identify trends and opportunities for payments and payment channel integration optimization and implement cost savings initiatives
Partner with Finance, Legal, Compliance, Marketing, and other business teams to ensure optimal payment acceptance practices
Participate in regionally or locally driven initiatives for process improvements relating to payment channel reconciliation
Track, analyze, influence, and communicate key metrics to influence decisions and new payments initiatives
Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies.
Other ad-hoc tasks as required by the Business

Requirements

At least 1-3 years working experience
Analytical and strong attention to detail required
Strong critical and problem-solving skills
Experience working within a technology organization
Intermediate Excel skills with knowledge of SQL and Power Query (plus).
Familiar with multiple payment channels and concept of MDR (Merchant Discount Rate)
Excel (Vlookup and Pivot table) is a must, SQL good to have
Previous experience in payments good to have
Experience in fintech, banking or finance background good to have
Proactive, energetic, fast pace, meticulous
Smart, self-learning and resourceful

Payment / Reconciliation Executive - Payment Operations, SG ShopeePay