DEPARTMENT : MEMBERS SERVICES

POSITION: Assistant Vice President

Job Purpose:

The role aids in strategic leadership and oversight for initiatives that advance member benefit schemes. The incumbent also focuses on designing and implementing high-impact strategic initiatives that align with organisational priorities, facilitating policy development, and fostering collaborations with internal and external stakeholders including Malaysian Armed Forces community.

Key Accountabilities:

Support in Strategic Leadership

Assist the VP in translating organizational strategies into actionable initiatives that enhance member benefits.
Collaborate with the Vice President and Head of Department to implement departmental objectives that align with broader organizational goals and strategic initiatives.

Foster Operational Excellence

Facilitate effective stakeholder collaboration to strengthen workflows and ensure high-quality service delivery for member-related activities.
Support the management of initiatives that enhance member financial resilience and welfare through strategic programs.

Assist in Project and Program Management

Support the execution of major strategic projects related to member benefit schemes and initiatives that align with the organisation's mission and vision to enhance overall performance.
Monitor project milestones within strategic initiatives, track progress and report updates to the VP, HOD and another stakeholder.

Enforce Compliance & Conduct Risk Assessments

Support compliance efforts to ensure initiatives adhere to relevant regulations and internal policies regarding member benefits and strategic initiatives.
Assist in conducting comprehensive risk assessment to identify potential operational and technological vulnerabilities related to strategic projects, aiding in developing appropriate mitigation strategies.

Maintain Controls & Safeguards

Assist in the establishment, monitoring, and periodic review of controls and safeguards designed to protect the integrity and success of strategic initiatives.

Oversee Data & Analytics Activities

Support data collection and analysis efforts to provide insights that inform decision-making and strategic planning surrounding member engagement and benefits.

Performance & Records Management

Assist in managing the documentation related to strategic initiatives and scheme design, ensuring proper recording.
Collaborate in tracking, analyzing and reporting on key performance metrics related to strategic initiatives.

Leadership & Team Support

Support the VP and team members in fostering a culture of innovation, collaboration and high performance within the department.
Collaborate with the other AVP to ensure the alignment of operational activities and strategic initiatives.

Administrative Duties

Assist in the preparation and review of board papers, departmental reports, strategic analysis and documentation within prescribed timelines.
Support compliance with training requirements and assist in budget management for departmental initiatives.

Support for Ad Hoc & Organizational Needs

Undertake additional responsibilities or special projects as assigned by the VP or HOD to support departmental achievement and organizational objectives, particularly those related to strategic initiatives.

Requirements:

Bachelor's degree in Finance, Business Administration, Public Administration or equivalent professional qualifications in related field.
MBA, CFP, IFP or CIPRP holder is an added advantage.
Minimum 10 years experience in managing a team, preferably in operations, payroll environments, customer service/customer relation management and budget related functions.
Working exposure in pension fund and strong knowledge on Malaysian Armed Forces environment primarily in its schemes and services are added advantage.
Proven experience in project management involving internal and external parties or stakeholders.
Knowledge in risk management and pension fund operation is considered beneficial.

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