Purpose of Role

To provide admission and marketing support to the school based on two aspects which are customer Service and admission support.

About Tenby Tropicana Aman

Tenby Tropicana Aman follows the international school curriculum comprising IGCSE and A-Levels, starting at the kindergarten level, and also offers the Malaysian National Curriculum [delete or edit where necessary]. With over [insert number of students] students, we have gained a reputation for excellence and high standards in education.

We champion a transformative approach to learning that goes beyond the classroom. By igniting our students curiosity and growing their self-confidence, we empower them to become the next generation of changemakers.

Tenby Tropicana Aman is part of ISP Malaysia, one of the leading education groups in Malaysia that operates Tenby Schools, Asia Pacific Schools and Straits International Schools. The nine school campuses are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor.

ISP Malaysia is part of ISP, a global community of over 100 international schools across more than 20 countries.

Key Benefits

A culture of engagement and trust, where staff contributions are recognised and valued.
A passionate and motivated team of professionals who put children at the heart of decision-making.
An embedded commitment to professional development and employee well-being.
Access to expertise, best practice sharing and learning opportunities across countries and cultures.
Competitive remuneration.
School fee discount for children of employees.
Medical outpatient and insurance benefits.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

For more information visit http://www.internationalschoolspartnership.com

Customer Service and Admissions Support– Key Responsibilities

Responsibilities

Customer Service

Manage the entire Main Reception Area
Greet and welcome guests as soon as they arrive at the Main Reception Area
Ensure reception area is tidy and presentable, with all necessary stationary and materials (e.g. pens, forms and brochures).
Controlling access via Reception (monitor visitor logbook/late logbook/telephone logbook/off site logbook & issuing visitor or learning pass stickers).
Direct visitors to the appropriate person and offices.
Answer, screen and forward incoming telephone calls.
Provide basic and accurate information in-person and via telephone/email.
Receive, sort and distribute daily mail/ deliveries.
Assist in registration of participants for all events.
Assist to distribute forms to Parents/Students as and when requested by them.
Control the flow of late students including recording on ISAMS.

Admissions Support

To promptly attend to all enquiries by prospective parents about the School.
To follow up leads and convert leads to booked appointment and enrolment.
Perform administrative duties such as filing, photocopying, data entry.
To conduct assessment (CAT4) and marking process.
Work closely with the Admissions & Marketing team to market school events (Assist in the Exhibitions, Open Days and Roadshows).
To assist in school's outreach programme (Marketing).
Any ad-hoc responsibilities as assigned by Head of Admissions and Marketing, as and when deemed necessary.
Manage the student's register, family number list.
Know and adhere to School expectations as per the Handbooks.
Follow school procedures regarding Health & Safety from Handbooks.

Line management

Customer Service and Admissions Support report to the Head of Admission

Qualifications And Experience

Education: Diploma or Bachelor's degree in Business Administration, Communications, Marketing, Education, or a related field.

Experience :-

Experience And Skills

Minimum 2–3 years of experience in customer service, front desk, or administrative support roles.
Prior experience in an educational institution, particularly an international school, is preferred.
Experience handling enquiries from parents/students and managing admissions processes is an added advantage.
Demonstrated ability to multitask, manage tight timelines, and handle confidential information professionally.
Familiarity with school operations, admissions cycles, or student services is beneficial.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

Cognitive

Strategic, commercial and financial acumen
Understands education sector and what drives success
Outcome-driven with strong a strong focus on results
Shares our ambition and goals and champions desired change
Delivers strategic outcomes by inspiring and motivating their team to work towards shared goals
Demonstrates financial understanding when making decisions and taking action
Keeps self and team organised and on track
Creative Problem Solver
Tackles challenges in an organized and systematic way and finds solutions
Sees problems as opportunities to improve and better deliver against organisational priorities
Creates a safe environment within team to encourage innovation and problem-solving
Empowers team to apply creativity and flexibility to overcome challenges
Identifies risks and creates and implements mitigation plans

Interpersonal

Intentionally connects

Supports, enables and inspires others to give their best
Takes time to understand their team and personalise individual experiences
A skilled identifier of talent who recognises the value of soft skills (emotional intelligence, drive, learnability etc.) as predictors of potential
Focuses on people development through coaching and mentoring, sharing their experiences and insight
Recognises and celebrates successes
Collaborative & Communicative
Develops and shares our collective vision
Encourages collaboration and teamwork, making people feel like they are working and succeeding together
Open-minded; actively listening and seeking and welcoming feedback
Communicates honestly, transparently and with genuine care and empathy
Articulates thoughts and ideas clearly and adjusts how they communicate to the person or situation
Self-Leadership
Amazing learner
Self-aware, humble and a good listener
Manages their own personal development, focusing on continuous learning and getting better
Is open about their own areas for development and encourages their team to be the same
Builds a team with complementary skillsets to support them in areas where they are not so naturally-suited
Curious; asks questions, explores and builds on ideas
Resilient
Practices self-care and encourages their team to do the same
Uses inner strength when times are challenging or when working outside of their comfort zone
Understands their own qualities, skills, emotions and triggers and uses this understanding to remain composed and confident in uncertainty
Recovers positively from setbacks, using them as an opportunity

Digital

Technologically literate
Digital collaborator, who works effectively with technical specialists
Stays up to date with the latest technology and trends and knows how these can be applied in their role
Demonstrates an adaptive techmindset, constantly evolving their understanding and application of what is possible using tech
Assesses the impact of new technologies for their role and the organisation
Digital data fluent
Effectively interprets digital data and uses it in decision-making
Collects, shares and analyses evidence to demonstrate impact, make connections and set improvement targets
Connects data from different digital sources to design, develop and implement action
Simplifies complex digital data into clear and understandable information for different audiences
Uses a mix of digital data, experiences, instinct and context to make decisions
Global
Values-driven
Role models the ISP Principles
Prioritises wellbeing, inclusion and belonging and is caring, considerate and supportive of their team
Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes and practices across cultures
Seeks different perspectives and integrates diversity of thought from team
Sustainability-focused
Considers the environmental and social impact of their decisions and finds ways to minimize these
Uses their passion and credibility to challenge ways of thinking
Advocates for policies and practices that support a more sustainable future
Identifies inefficiencies and wastefulness and prioritises productive and balanced use of resources.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Customer Service and Admissions Support.