Dear Candidates,

We are hiring for a Permanent opportunity in Malaysia. Please find the below Job Description for the role

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Architect to join our team. The ideal candidate will have over 15 years of experience in IT service management and a deep understanding of the ServiceNow platform. This role requires a strategic thinker who can design and implement solutions that enhance our service delivery and operational efficiency.

Responsibilities:

Lead the architecture and design of ServiceNow solutions, ensuring alignment with business objectives and best practices.
Collaborate with stakeholders to gather requirements and translate them into technical specifications.
Oversee the implementation of ServiceNow modules, including ITSM, ITOM, and ITBM.
Provide technical guidance and mentorship to development teams throughout the project lifecycle.
Conduct system architecture reviews and performance tuning to ensure optimal system performance.
Stay updated with the latest ServiceNow features and enhancements, and recommend improvements to existing processes.
Develop and maintain documentation related to system architecture, design, and processes.
Ensure compliance with security and governance policies in all ServiceNow implementations.

Mandatory Skills:

Extensive experience with ServiceNow platform architecture and design.
Strong knowledge of ITIL processes and best practices.
Proficiency in ServiceNow scripting, including JavaScript, Glide, and REST APIs.
Experience with ServiceNow integrations with third party applications.
Ability to lead and manage complex projects with cross functional teams.
Excellent communication and interpersonal skills.

Preferred Skills:

ServiceNow Certified System Administrator and/or ServiceNow Certified Implementation Specialist.
Experience with Agile methodologies and project management tools.
Knowledge of cloud technologies and DevOps practices.
Familiarity with other ITSM tools and platforms.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
15+ years of experience in IT service management, with a focus on ServiceNow architecture.
Proven track record of successful ServiceNow implementations and upgrades.

Principal Architect (ServiceNow)

Principal Architect (ServiceNow/ITSM)