The Opportunity

This position exists to operationally address risk when technology is used, deployed, and changed as well as to ensure technology survivability when critical business processes are supported by technology. Lastly, to ensure that value is reaped in optimizing and managing the total cost of ownership and usage of technology. The success of the role is measured by the continuous improvement in technology risk posture and value derived from ownership.

Position Responsibilities

Lead technology delivery governance as a CIO-aspirant operator: set the delivery cadence, decision forums, and accountability across apps, cloud, infra, and vendors to ensure predictable outcomes, faster time-to-value, and fewer delivery surprises.
Drive value management and benefits realization: translate business priorities into measurable technology outcomes (revenue enablement, cycle-time reduction, resilience uplift), track benefits vs plan, and intervene early when delivery drifts.
Own IT financial stewardship with FinOps rigor: manage cloud/software/project spend through unit economics (cost per app/user/transaction), improve forecasting accuracy, and deliver sustained run-rate optimization (rightsizing, commitments, license rationalization, demand management).
Shape run-vs-change investment trade-offs for leadership: build BAU + governance budgets anchored to service criticality, product roadmaps, and tech-debt risk; quantify cost of delay and cost of risk to support CIO/ExCo decisions.
Run Change Approval Board (CAB) as a throughput + stability engine: increase release frequency while reducing change failure rate by enforcing engineering readiness (test evidence, rollback, SLO impact, dependency checks) and eliminating non-value bureaucracy.

Required Qualifications

University degree (with at least 10-15 years working experience)
Experience in IT Finance accounting e.g., budgeting, capitalization, accrual, payments tracking, reporting, licensing, and subscriptions.
Experience with IT Procurement process like quotation, cost negotiation, contract drafting and review, and payments.
Familiar with IT Security related processes.
Familiar with IT Strategy planning and adherence to KPI as well as negotiation of targets.
Proven leadership skills.

Preferred Qualifications

Experience with Change Request management, ITIL certifications will be helpful.
Experience in IT Disaster Recovery will be advantageous.
Experience with being IT audited by both internal and external auditors. Exposure to COBIT framework will be advantageous.

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Head of IT Delivery and Governance