Key Responsibility:

Supervise the daily operation on PTP process

Daily operational performance management and meet targets including Service Level Agreements with client;

Achieve client's Service Satisfaction at the level of client's management and also end-users;

Facilitate the operational Change Request (CR) process;

Build team succession and make it effectively;

Provide a holistic view of service delivery to the client;

Act as a clear escalation route to the client for service related issues and facilitate resolution of issues

Support Ad Hoc contractual projects for the client in line with the nominated project team;

Initiate and own continuous improvement projects within area of his/her responsibility;

Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Operation Excellence

Work with OE support team ;

Sound Operations management experience (including SLA management);

Basic contractual / change management knowledge;

Client interaction skill;

Problem Solving

Experience in managing unstructured problems

Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.

For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

Attendance to meeting and reviews based on defined MOS system;

Support SDL achieve the cost control within budget;

Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.

People developer, build up team succession and keep the delivery continuously;

Client communication, build up the relation and expectation management;

Innovation at work, and focus on client value creation;

Take ownership

Qualifications:

Degree in Accounting studies with at least 3-5 years of relevant experience

Fluent in English and Thai language including Business Writing and communication

Familiar with F&A outsourcing operation,

Rich client facing experience, good at communication with client

High responsibility and dedication on work

Overtime may be required during peak periods

Non-standard hours may be required

Procure To Pay Team Lead (Thai Speaking)