Communications, agency management, brand marketing, CRM, offline PR, Integrated Marketing

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

SAP, Advanced Excel, Qlikview, Economics, Ms Office Suite, Accounting, Finance, Jde

Billing, Order Management, Telecom BSS systems, Project Management, CRM

Technical Sales, Commercial Proposals, Market Expansion, Business Development, Communication, Negotiation, Contract Negotiation, CRM Reporting, customer development

Eloqua, Salesforce Crm, Channel Marketing, Campaign Management, Marketing Analytics, B2B demand generation marketing

NOVA CRM system, Communication, Interpersonal Skills, Negotiation, Analytical Skills

Quality, Sales Management, Food Safety, Life Science, CRM

Power Bi, Salesforce Marketing Cloud, Data Visualization, Campaign Planning, Customer Engagement, CRM

CRM Tools, sales tracking systems