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Job Title: Reporting & Analytics Analyst - P&OP

Domain: GIPS

Sub-Domain: P&OP (Application Maintenance / Production Support)

Experience Level: Junior (L1 - Less than 3 years)

Location: Kuala Lumpur

Job Summary:

We are looking for a Junior Reporting & Analytics Analyst to support Application Maintenance and Production Support activities within the P&OP reporting and analytics arm of GIPS-SR. The role focuses on ensuring the stability, accuracy, and availability of analytics applications and reports, while supporting business users with incident resolution and minor enhancements.

Key Responsibilities:

Provide application maintenance and production support for P&OP reporting and analytics solutions.

Monitor dashboards, reports, and data refresh processes to ensure timely and accurate delivery.

Support and troubleshoot issues related to QLIK dashboards and analytics applications.

Perform impact analysis, root cause identification, and coordinate fixes under senior guidance.

Handle user queries, service requests, and incidents in line with defined SLAs.

Prepare and maintain operational documentation, runbooks, and support procedures.

Assist with minor report enhancements, data fixes, and testing activities.

Collaborate with business users and upstream/downstream teams within GIPS-SR.

Required Skills:

Less than 3 years of experience in reporting, analytics, or application support roles.

Hands-on experience with business analytics tools (QLIK) (mandatory).

Proficiency in office productivity tools (Excel, PowerPoint, Word).

Basic understanding of production support processes (incident, problem, and change management).

Strong analytical and troubleshooting skills.

Good communication skills and a customer-support mindset.

Ability to work in a structured, support-oriented environment.

Nice-to-Have Skills:

Exposure to P&OP or operations-related reporting.

Experience supporting BI or analytics applications in production environments.

Familiarity with ticketing tools and IT service management processes.

Basic understanding of data flows and reporting architectures.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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