Job Overview

We are seeking a creative and digitally savvy Assistant Manager, Content & Communications to drive content development and execution across our key communication channels.

As the team's content specialist, you will transform business objectives into compelling stories that engage and educate audiences. You will manage social media content for Facebook and Instagram, develop content for eDM campaigns, and support the creation of financial literacy content that strengthens our brand and thought leadership.

The ideal candidate is a strong storyteller with a keen understanding of audience behaviour, digital trends, and content best practices, with the ability to turn insights into impactful content that drives engagement and business results.

Key Responsibilities

1. Content Strategy, Social Media & Community Management

Own and manage the end-to-end content strategy and content calendar for Facebook and Instagram, ensuring a consistent and engaging brand presence.
Develop compelling content concepts, creative angles, and storytelling frameworks aligned with brand, campaign, and business objectives.
Create content from ideation to execution, including copywriting, visual design, content scheduling, and publishing.
Identify relevant trends, cultural moments, and audience insights to create timely and engaging content opportunities.
Monitor, manage, and respond to social media interactions, comments, and direct messages, fostering meaningful engagement and strengthening brand affinity.
Track and analyse social media performance, providing actionable recommendations to optimise content effectiveness, reach, and engagement.
Stay abreast of emerging social media trends, platform updates, and content formats to continuously enhance content quality and relevance.

2. Email Marketing & Digital Content Support

Collaborate closely with the Digital Marketing Manager to translate campaign objectives and target audience strategies into effective email communications.
Ensure all eDMs are aligned with brand guidelines, customer journeys and campaign objectives.
Support content performance analysis and recommend improvements based on campaign insights and audience behaviour.

3. Financial Literacy Content & Editorial Support

Partner with the Brand Manager to develop and produce content for the Company's financial literacy magazine and educational content initiatives.
Research industry trends, consumer insights and financial topics to support content development.

4. Brand Storytelling & Content Excellence

Act as the team's subject matter expert for content development, storytelling, and audience engagement.
Identify opportunities to strengthen brand narratives through innovative content themes, campaigns, and thought leadership initiatives.
Champion content best practices and contribute fresh ideas that enhance brand awareness, credibility, and customer engagement.
Leverage audience insights, performance data, and industry trends to continuously improve content strategy and effectiveness.

Skills & Competencies

Content & Storytelling

Exceptional copywriting, editing, and storytelling skills.
Strong ability to identify unique content angles and translate complex topics into engaging and relatable content.

Digital & Design

Hands-on experience managing Facebook and Instagram content and communities.
Proficiency in Canva, Adobe Creative Suite, or equivalent content creation tools.
Experience creating and designing eDMs using email marketing platforms.
Basic video editing and short-form content creation skills are an advantage.

Personal Attributes

Creative, curious, and highly attuned to digital and social media trends.
Strong project management and organisational skills with the ability to manage multiple priorities.
Self-motivated and proactive, with the ability to work independently and collaboratively.
Data-driven mindset with the ability to translate insights into meaningful content improvements.

Requirements

Bachelor's Degree in Marketing, Mass Communications, Journalism, Public Relations, Digital Media, or a related discipline.
Minimum 3 to 5 years of experience in content marketing, social media management, digital communications, editorial, or related fields.
Proven track record of creating engaging content across multiple digital platforms.