Role Background

We are looking to hire a Payment Analyst to support the stability and optimization of our payment operations.

In addition to handle daily deposit and withdrawal execution, this role will focus heavily on payment cost analysis and PSP performance analysis.

This is not a purely operational role. The ideal candidate should be comfortable working with data, identifying issues through analysis, and supporting continuous improvement initiatives.

The role is positioned as a pipeline role for future management positions in Payment Cost, Payment Experience, Payment Risk, or Payment Product.

Key Responsibilities

Payment Operations Execution
Execute and monitor daily client deposit and withdrawal operations, ensuring accuracy, timeliness, and compliance with internal procedures
Handle payment exceptions, failed transactions, and escalated cases, working closely with PSPs, Customer Support, and Finance teams
Participate in a shift-based duty roster (24×7 coverage) to ensure continuous payment operations
Payment Cost & PSP Performance Analysis (Key Focus)
Track and analyze payment-related costs, including transaction fees, channel costs, FX losses, and abnormal charges
Monitor and analyze PSP core performance metrics, including but not limited to:

Deposit and withdrawal success rates

Failure reason breakdowns

Withdrawal processing time (SLA)

Cost and fee structures

Risk indicators and exceptions

Produce data-driven insights and recommendations to support payment optimization and decision-making
Data Tools & Reporting
Use Excel extensively for data cleaning, reconciliation, analysis, and reporting (advanced formulas and pivot tables required)
Build and maintain dashboards and reports using Power BI, Metabase, or other BI / data analysis tools
Prepare regular payment operations and analysis reports for management and relevant stakeholders
Process Improvement & Cross-functional Collaboration
Support the optimization of payment processes, rules, and SOPs, improving efficiency, transparency, and control
Work closely with Payment, Finance, Customer Support, IT, and Product teams on payment-related initiatives and improvements
Management Pipeline Development
This role is part of the payment management talent pipeline
Based on performance and business needs, the candidate will gradually take on broader analytical and ownership responsibilities
Future development paths may include Payment Cost, Payment Experience, Payment Risk, or Payment Product management roles

Requirements

Bachelor's degree or above; backgrounds in Finance, Data Science, Information Systems, Engineering, or related fields are preferred
3+ years of experience in Payment Operations or related roles, with solid understanding of deposit/withdrawal flows and PSP operations
Strong Excel skills (data handling, analysis, pivot tables, formulas)
Strong data analysis capability, able to identify issues and draw conclusions from data
Hands-on experience with Power BI, Metabase, or other BI / analytics tools is a strong advantage
Willing and able to work in a shift-based (24×7) environment
Good communication skills and strong sense of responsibility and ownership
Experience in FX / CFD / FinTech environments is a plus
Basic proficiency in Mandarin is required

Benefits

What we can offer you:

Medical Benefit
Life Insurance
Monthly Team Building Event

MY - Payment Analyst

Payment Operation Analyst (Remittance)