Job Summary

Responsible for supporting and monitoring cloud and production operations, including batch processing, backup management, and incident resolution in a 24/7 shift environment; The role also supports IT projects, system operations, and compliance with IT security and operational standards.

Mandatory Skill-set

Minimum 4 years of experience in IT Operations / Cloud Operations;
Hands-on experience in AS/400, Control-M, AWS Cloud, and Microsoft Azure;
Experience in batch processing, system monitoring, and backup management;
Knowledge of IT operational procedures, incident handling, and production support;
Able to work 24/7 rotational 12-hour shift schedules, including weekends and public holidays;
Good communication and interpersonal skills;
Diploma or Degree in Computer Science or related discipline.

Desired Skill-set

ITIL V3 Foundation certification;
Experience supporting Life Asia systems and media management;
Knowledge of IT Risk & Security compliance practices;
Familiarity with cloud infrastructure operations and monitoring tools;
Japanese language proficiency is an added advantage;
Experience coordinating with vendors and project teams.

Responsibilities

Monitor and operate cloud and production environments in compliance with SOPs and policies;
Handle overnight/weekend batch processing and resolve operational issues;
Perform backup management, daily health checks, and system monitoring activities;
Support ad-hoc operational requests and incident management activities;
Assess operational risks and impacts related to infrastructure or system changes;
Coordinate and support IT project implementation and production activities;
Ensure timely communication and escalation during incidents;
Support AWS Cloud, Control-M, Media Management, and Life Asia systems;
Maintain SLA compliance and adhere to IT Risk & Security policies;
Manage shift operations, productivity, and task allocation during assigned shifts.

Should you be interested in this career opportunity, please send in your updated resume to [HIDDEN TEXT] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Enterprise Operations System Operator