Who We Are

The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers worldwide for over 135 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Minute Maid, Schweppes, FuzeTea, Monster, and Fanta.

With over 1,500 employees, Coca-Cola Beverages Singapore, Malaysia & Brunei is a complex and well-developed organization that produces, sells, and distributes the Coca-Cola Company products across the country. Our world-class manufacturing plant in Halal Park, Bandar Enstek in Negeri Sembilan serves as our Halal production hub for Malaysia, Singapore, and Brunei.

Job Description

Location: Bandar Enstek, Negeri Sembilan

Department: Quality, Safety & Environment

Reports to: Head of QSE Management

What You'll Do

The Quality Assurance Manager is responsible for establishing, implementing, and maintaining robust quality assurance systems to ensure that all products manufactured meet The Coca-Cola Company's global quality, food safety, and regulatory standards. This role focuses on preventive quality systems, including process validation, supplier quality management, microbiological assurance, and statistical process control. The position ensures that raw materials, production processes, and finished goods consistently meet specifications while driving continuous improvement and risk mitigation across the value chain.

1. Equipment Calibration & Preventive Maintenance

Ensure all laboratory and production equipment are calibrated and maintained as per schedule.
Oversee preventive maintenance programs to ensure measurement accuracy and process reliability.
Maintain calibration records and ensure compliance with standards.

2. Consumable Inventory Management

Manage inventory of laboratory and QA consumables.
Ensure availability of critical materials to avoid operational disruptions.
Monitor usage trends and optimize stock levels.

3. Safety & Waste Management

Ensure compliance with safety standards and environmental regulations.
Oversee proper handling and disposal of laboratory and production waste.
Promote a strong safety culture within QA operations.

4. External Testing / Requests

Coordinate with accredited laboratories for external testing requirements.
Ensure timely submission, tracking, and review of test results.
Validate external lab performance and compliance.

5. Statistical Process Control (SPC) Trending

Implement and monitor SPC systems across production processes.
Analyze process data to identify trends, variations, and improvement opportunities.
Provide actionable insights to operations teams.

6. Microbiological Monitoring & Analysis

Oversee in-process, finished product, retention samples, and environmental microbiological testing.
Analyze results and recommend corrective and preventive actions.
Ensure compliance with microbiological standards and specifications.

7. Process & Hygiene Validation / Re-Validation

Lead process validation and re-validation activities.
Validate cleaning and sanitation procedures to ensure hygiene effectiveness.
Ensure documentation and compliance with corporate and regulatory standards.

8. Plant Equipment / Process Verification

Conduct regular verification of plant equipment and production processes.
Ensure processes operate within validated parameters.
Identify risks and implement mitigation plans.

9. Raw Material & Packaging Material (RMPM) Release

Approve or reject raw and packaging materials based on specifications.
Ensure compliance with quality and food safety requirements before use.
Maintain proper release documentation and traceability.

10. Supplier & Copacker Management

Manage supplier and copacker quality compliance and performance.
Conduct audits and performance reviews.
Ensure alignment with The Coca-Cola Company standards.

11. Supplier NCR Management

Handle Non-Conformance Reports (NCRs)related to suppliers.
Drive root cause analysis and corrective actions with suppliers.
Monitor closure and effectiveness of actions.

12. Thermal Process Subject Matter Expert (SME)

Act as the SME for thermal processing(e.g., pasteurization, sterilization).
Ensure processes meet required lethality and safety standards.
Support validation, troubleshooting, and continuous improvement initiatives.

13.Strategic Direction & Planning:

Plan, organize, and provide strategic direction to ensure that the quality of products consistently conforms to company-set standards and specifications.
Develop and implement a comprehensive quality plan, including testing methods, test frequency, and other quality control processes, in alignment with company requirements.

14.Resource Allocation & Team Management:

Effectively manage and allocate resources (time, assets, people, money, etc.) to achieve departmental and plant goals.
Maintain high levels of motivation and team spirit through effective communication, fair work allocation, and engagement with team members to accomplish company targets.

15.Performance Monitoring & Analysis:

Review and analyze key quality performance indicators (KPIs) on a daily, weekly, and monthly basis with the QA and production teams, instigating corrective actions as needed.
Review the previous day's operations performance and meet with the QA or production teams to analyze deficiencies and implement corrective actions.

16.Training & Development:

Design, implement, and oversee training programs for in-process and incoming teams to enhance staff competency and commitment to achieving department goals.
Conduct refresher courses and training on quality assurance, sanitation, and proper product handling in line with IMS.

17.Cross-Functional Coordination:

Initiate and develop effective coordination mechanisms for cross-functional quality problem solving, risk management, and crisis management.
Act as the bottler sensory lead, maintaining the plant sensory program according to KORE requirements.

18.Inventory & Budget Management:

Manage laboratory supplies inventory, ensuring appropriate stock levels, anticipating supply needs, placing orders, and expediting procurement as necessary.
Prepare yearly CAPEX and OPEX budgets for laboratory purchases, conduct evaluations, and make recommendations accordingly.

What You Bring

Ideally 5-8 years of working experience in the related field, preferably with experience specializing in Quality Assurance.
Experience in leading and managing people to accomplish improved business results.
Strong knowledge of GMP, HACCP, and food safety systems.
Experience in SPC, supplier quality management, and thermal processing.
Familiar with manufacturing and logistics operations, preferably in beverage manufacturing.

Our Purpose & Growth Behaviour

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We focus on five key behaviours – curious, empowered, inclusive, agile, and corporate entrepreneurship – and value how we work as much as what we achieve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.