The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Job Summary: We are seeking a friendly, attentive, and customer-focused Customer Service Executive to join our team. The ideal candidate will act as the voice of the brand — providing professional assistance to customers, ensuring a smooth shopping experience, and building long-term trust with CLEF's community.

Duties and Responsibilities:

Customer Interaction

Respond promptly to customer inquiries via live chat, social media, email, and other communication channels.
Provide accurate information about products, orders, and promotions.
Handle complaints and resolve customer issues in a professional and empathetic manner.

Order & Service Management

Coordinate with the logistics and warehouse team on order processing, shipment tracking, and delivery updates.
Manage product exchanges, returns, and refunds according to company policies.
Record and monitor customer feedback, complaints, and satisfaction levels.

Brand & Team Collaboration

Work closely with the marketing and operations team to share insights from customer feedback.
Support campaign launches and promotions by assisting with customer inquiries and post-purchase care.
Uphold CLEF's brand voice and customer service standards across all communication platforms.

Continuous Improvement

Stay up to date on skincare product knowledge and brand offerings.
Identify common customer pain points and suggest process improvements.
Maintain a positive, solution-oriented attitude in a fast-paced environment.

Qualifications and Skills:

Diploma or Bachelor's Degree in Business, Communications, or related field.
1–2 years of experience in customer service, preferably in beauty, skincare, or e-commerce.
Excellent communication skills in Mandarin, English and Bahasa Malaysia.
Strong problem-solving skills and attention to detail.
Customer-first mindset with a passion for skincare and helping others.
Able to work both independently and collaboratively in a team environment

Customer Service Representative (Mandarin Speaker)