Job Details

Job Description:

Foundry Quality Reliability and Labs is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry business. This opportunity combines the freedom and excitement of working in a start-up with the benefits of working at Intel. As is typical in a start-up environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment. This specific opportunity will require a self-starter with applicable technical experience. The Customer Quality Engineer will be responsible for but not limited to:

Representing Customer Quality externally and into Intel Foundry partner organizations.
Excursion/incident management of Intel Foundry customer material.
Fielding manufacturing-quality-related inquiries from Intel Foundry customers and collaborating internally to get the needed responses.
Drive cross-site continuous improvement initiatives to improve Intel Foundry OSAT services customer experience.
Support customer inquiries with timely resolution.
Supporting customer audit requests.
Being an internal advocate for Intel Foundry customers, ensuring that the Intel Foundry manufacturing quality/service is on par with industry standards.
Driving suitable business processes and collateral to support the Intel Foundry business.
Work with Customer, on a regular basis, understand their needs and drive results within Intel Foundry.
Regular tracking and reporting of customer KPI internally and with customer. Driving quality system improvements to enable better customer KPI.
Measuring Customer Quality experience for OSAT services provided to the customer and work with other customer-facing teams to develop action plans to improve. The ideal candidate should exhibit the following behavioral traits:
Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos.
Discipline to work independently and thrive in a highly evolving new business environment.
Be assertive and self-driven with good interpersonal and analytical skills.

Qualifications

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications:

The candidate must possess a BS/MS in Engineering or similar with 8+ years of applicable experience or PhD with 5+ yrs of applicable experience
Work experience in IC package technology at Intel or other OSAT. Preferred qualifications:
Working knowledge of package quality and reliability, internal to Intel as well as industry standards.
Experience interfacing with or working at OSATs and understanding of industry standards.
Strong familiarity or expertise in multiple of the following areas is a plus: Assembly process technology, Advanced Packaging, quality and reliability, 8D, RMA process.
Direct experience working in a manufacturing environment.
Demonstrated experience in excursion management/change notification/audit support.
Ability to balance between Intel Foundry's Priority and the needs of customers.
Experience working with external customers.
Analytical, problem-solving, and influencing skills
Excellent communication and negotiation skills Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Job Type

Experienced Hire

Shift

Shift 1 (Malaysia)

Primary Location:

Malaysia, Penang

Additional Locations:

Business Group

Intel Foundry strives to make every facet of semiconductor manufacturing state-of-the-art while delighting our customers -- from delivering cutting-edge silicon process and packaging technology leadership for the AI era, enabling our customers to design leadership products, global manufacturing scale and supply chain, through the continuous yield improvements to advanced packaging all the way to final test and assembly. We ensure our foundry customers products receive our utmost focus in terms of service, technology enablement and capacity commitments. Employees in the Foundry Technology Manufacturing are part of a worldwide factory network that designs, develops, manufactures, and assembly/test packages the compute devices to improve the lives of every person on Earth.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.

Intel Foundry Senior Customer Quality Engineer