We are looking for an E-commerce manager for our client. Our client is a confidential, high-growth sports technology company known for developing advanced performance-tracking solutions used by athletes, coaches, and trainers worldwide.

The E‑Commerce Channel Manager has full ownership and accountability for the company's direct and marketplace e‑commerce channels outside North America. This is a senior‑level role for someone who views e‑commerce not as a set of disconnected ad platforms or storefronts, but as an integrated commercial system requiring disciplined pricing, inventory management, operational control, and conversion optimization – regardless of channel.

The ideal candidate has managed an end‑to‑end e‑commerce business across at least two major platforms (e.g., Amazon, Shopify, Walmart, or regional marketplaces). They have owned revenue targets, forecasting, promotions, and high‑stakes sales events (Prime Day, Black Friday, Cyber Monday, Singles Day). This person is comfortable being held directly accountable for results and proactively flags risks before they become problems.

This is not a part‑time support role or a pure agency oversight position. The E‑Commerce Channel Manager operates like a business owner – driving growth across all channels while protecting margins, brand reputation, and operational stability.

Responsibilities

Commercial Ownership (All Channels)

Own revenue performance, margin contribution, and forecast accuracy for the entire e‑commerce portfolio (Amazon, other marketplaces)
Drive profitable growth through disciplined pricing, promotion controls, and channel‑specific strategies
Enforce MAP compliance and consistent pricing across all online channels
Collaborate with Retail, Wholesale, and cross‑functional teams to avoid channel conflict
Provide clear, data‑driven weekly performance updates with channel‑level insights

Operational Excellence (Every Storefront)

Maintain listing health, Buy Box (where applicable), and site uptime/performance
Proactively manage suppression risks, compliance issues, and policy changes across platforms
Ensure zero delistings or site outages during peak sales periods
Align inventory planning with promotions and key events across all channels
Ensure ad spend matches inventory availability on a per‑channel basis

Content & Conversion Optimization

Own product detail page (PDP) performance, on‑site content strategy, and A+ / enhanced content
Improve ratings, reviews, and user‑generated content health across all platforms
Continuously optimize conversion rates per channel (checkout flow, landing pages, marketplace content)
Refine listings, pricing, promotions, and on‑site merchandising to boost performance

Media Strategy & Agency Accountability (360° View)

Set paid media strategy, channel‑level boundaries, and ROAS goals (Amazon Ads, Google/Meta, marketplace Sponsored Products, etc.)
Hold agency partners accountable for results across all e‑commerce channels
Make disciplined decisions on scaling spend vs. protecting margin per channel
Ensure total media spend aligns with overall inventory and profitability

Peak Event Readiness (All Major Events)

Build and execute plans for Prime Day, Black Friday, Cyber Monday, Singles Day, and DTC flash sales
Run pre‑mortems before major events for each channel
Establish dashboards and escalation procedures for real‑time monitoring
Eliminate surprises during high‑volume periods – whether on Amazon, your own site, or regional marketplaces

What Success Looks Like

No Buy Box failures, unexpected delistings, or site downtime
Clean, consistent pricing across all channels (Amazon, DTC, marketplaces)
High forecast accuracy per channel and overall
Ad spend aligned with inventory and profitability on a channel‑by‑channel basis
Strong event execution without last‑minute scrambling – across multiple platforms
Clear, proactive communication on performance, risks, and opportunities

Experience & Qualifications

Bachelor's degree required
7–10 years of direct e‑commerce experience – must include hands‑on management of at least two of the following: Amazon (Vendor or Seller Central), Shopify Plus, Walmart Marketplace, Zalando, Shopee, or similar regional platforms
Proven management of a 7–8 figure+ total e‑commerce business (not just Amazon)
Deep experience with marketplace platforms and direct‑to‑consumer (DTC) store operations
Direct involvement in major sales events: Prime Day, Black Friday, Cyber Monday, and at least one DTC flash sale event
Accountability for forecasting and inventory planning across multiple channels
Experience in pricing governance, MAP enforcement, and channel‑conflict resolution
Strong analytical and problem‑solving skills
Highly organized, detail‑oriented, and execution‑driven – comfortable switching between Amazon, Shopify, and other platforms in a single day

Ecommerce Manager