Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses. Our Solution Architects are key contributors to Tencent's success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency.

Responsibilities

Articulating product features and differentiators to internal and external audiences, generating interests and answering product related questions
Identifying customer needs and presenting product specific solutions in various business opportunities
Drafting and presenting proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
Tracking, monitoring, and contributing to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups.

Requirements

Final-year undergraduates / graduate students majoring in Computer Science, AI, Engineering, Management Information Systems, or its equivalents with a vision to pursue his/her solutions architecture careers in public cloud industry.
Able to commit to at least 6-month full-time internship
Excellent command in English, Malay and Chinese Mandarin languages in order to manage internal and external discussions, technical proposals, presentations
Good communication skills and an ability to build trusting relationships with various stakeholders including customers and partners.
Some level of knowledges and exposure about CDN, VOD, or cloud security, process and concepts, security event management, compliance and site performance.
Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture).
A good attitude and enthusiasm on learning and picking up new knowledges.

Tencent Cloud Solution Architect Intern