About The Team

We are looking for a sharp and detail-oriented individual to join our Operations Excellence (OE) team. This role is ideal for someone who is analytical, proactive, and eager to understand how operations function at scale in a fast-growing fintech environment.

Job Description

As part of the Operations Excellence Projects Team, you will work on a wide range of strategic and operational initiatives that cut across Customer Service, Risk Operations, Onboarding, Collections, and other business-critical areas. This is a high-ownership role designed for someone who is analytical, process-oriented, and adaptable.
You will be expected to support high-impact problem solving, often in ambiguous or fast-changing situations, and contribute to a variety of initiatives that may range from process redesign and performance tracking to workflow documentation and cross-functional coordination.
While no two weeks may look the same, a consistent part of your role will be using data to surface insights, identify process gaps, and guide improvements.
You will also help drive a more structured and scalable operations environment by ensuring visibility, alignment, and execution across stakeholders.

Requirements

Strong analytical skills – able to work with data using Excel, dashboards, or SQL to extract insights
Process-minded – curious about how things work and how to make them better through SOPs, workflows, and controls
Highly organized – can manage trackers, timelines, and documentation independently
Effective communicator – comfortable working with both frontline teams and presenting insights to senior managers
Fast learner – picks up business context quickly and asks the right questions to move forward

Preferred Qualifications

Prior experience in regulated or high-ops environments (e.g. fintech, e-money, banking, e-commerce)
Exposure to Lean, Six Sigma, or other process improvement tools
Familiarity with dashboarding or automation tools (e.g. Tableau, Power BI, Google Data Studio, Zapier)
Experience in roles such as operations, business analysis, strategy, CRM, or customer lifecycle projects

Project Specialist (ShopeePay/Monee)