Job Description

The Account Manager is responsible for managing a portfolio of segment-based accounts while driving the acquisition and growth of new business opportunities to meet sales revenue targets. This role serves as the key liaison between customers and cross-functional internal teams, ensuring that business requirements are effectively delivered through both direct and indirect sales channels, on a monthly and annual basis.

Responsibilities

Manage a designated portfolio of segment-based accounts while driving new business acquisition and growth to achieve assigned sales targets and revenue goals.
Act as the primary liaison between customers and internal cross-functional teams to ensure timely and effective delivery of customer business requirements.
Identify, develop, and execute opportunities for revenue growth through both direct and indirect sales channels on a monthly and annual basis.
Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
Oversee end-to-end account management, from business acquisition through to service delivery and post-sales support, ensuring customer satisfaction.
Drive competitive positioning within the assigned segment by actively identifying opportunities and executing strategies to win against competitors.

Requirements

Bachelor's degree in Business, Marketing, Telecommunications, or a related field.
Minimum 3–5 years in enterprise sales, account management, or business development, preferably in the telecommunications or technology industry.
Proven track record in managing enterprise accounts, achieving sales targets, and driving revenue growth through both direct and indirect sales channels.
Strong ability to develop and execute account plans, manage end-to-end customer engagements, and maintain long-term client relationships.
Excellent interpersonal, negotiation, and presentation skills to effectively liaise with customers and internal stakeholders.
Ability to analyze sales performance, market trends, and customer requirements to identify business opportunities and create actionable plans.
Proactive in identifying customer issues, providing feedback, and collaborating with internal teams to resolve challenges.
Strong business acumen and competitive spirit to win against competitors within the assigned segment.
Familiarity with CRM systems, sales forecasting tools, and enterprise sales processes.
Willingness to travel as required to meet with clients and support business development activities.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia's Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Enterprise Sales - Account Manager (FSI)