Summary

The Technical Support & Application Engineer provides technical sales support for all applications of Hexagon products encompassing metrology, demonstration, functionality, and performance. In addition, the Technical Support & Application Engineer is responsible for product training, machine installation, calibration, maintenance, troubleshooting and repair.

Job Responsibilities

Install, set up, and configure measurement instruments at client sites according to technical specifications and project requirements.
Conduct pre-installation inspections and site surveys to assess space, infrastructure, and other requirements for equipment installation.
Perform calibration, testing, and verification of various measurement instruments and equipment according to established procedures and standards.
Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
Maintain accurate records of calibration and any service activities, including calibration reports, and services documentation.
Conduct hardware and software product and complex custom demonstrations showcasing technical features and processes to prospective and existing customers
Effectively communicate product benefits for complex applications
Assist sales team in providing product recommendations for customers applications
Prepare operating instructions and conducts training programs to meet customer's needs
Maintain positive customer relationships through effective interaction
Ability to teach the highest-level training classes
Develop programs/applications that effectively accomplish customer specifications/objectives
Consults with customers and incorporates needs and feedback into application designs
Provide technical support to customers
Ensures programs/applications work properly after maintenance and testing
Analyze and edit existing programs/applications as needed to optimize performance
Take a challenging issue from problem statement through to resolution and follow-up
Keep up with advancements in application engineering and new technologies
Perform other related duties as assigned
Focus in Penang office, northern region.
Able to travel across the county to client sites to perform job mention above including overnight stays as required.

Qualifications

Diploma, Advanced/Higher/Graduate Diploma, Post Graduate Diploma, Bachelor's Degree, Professional Degree Engineering in Mechanical / Mechatronic / Electrical & Electronic) or equivalent.
3 years experience in Quality Engineering, Manufacturing Engineering, or similar environmen
Metrology knowledge or experience in inspection processes in Manufacturing environment Worked with CMMs or Quality process instruments
Optional: CNC programming, CAD-CAM exposure, technical software training and support in the use of PC based toolsFresh graduates who are confident and fast learner are welcome to apply
Excellent written and verbal communication skills
Comfortable speaking before small groups
Proficient with MS Office
Strong Customer Service Skills
Creative, analytical, and drivenWorks independently as well as in a team environment
Possess own car
Ability to travel up to 70%, domestic

Technical Support and Application Engineer