Your IT Future, Delivered

DevOps Analyst

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about driving customer success by delivering digital solutions and developing user-friendly systems that leverage the best of technology for our business. Our Customer Service Booking Order Management team is continuously growing, offering opportunities for learning and development regardless of your experience level.

#DHL #DHLITServices #GreatPlace

Grow together

We are seeking candidates who are eager to learn and grow in both development and production support. The ideal candidate must be able to debug issues, identify root causes, and implement effective fixes. Not just developing new features. Strong ownership, a proactive problem-solving mindset, and the ability to handle incident/issues independently are key expectations.

Candidates should be comfortable working with application code, APIs, REST, and system flows, and be willing to go beyond development tasks to support issue resolution. Knowledge on java skillset, containerized environments and microservices are highly encouraged. Be flexible to work in shift rotations and provide oncall support during weekends and public holidays, ensuring continuous system availability and support.

A curious mindset and willingness to continuously learn are essential. Willing to keep upskilling and take more responsibility. Candidates are also encouraged to leverage modern tools, including AI, to accelerate learning, improve debugging efficiency, and enhance overall productivity.

Key responsibilities include:

Provide daily production support, monitor systems, and resolve issues within SLA
Handle incident tickets and ensure timely resolution.
Perform testing activities including unit, integration, system
Debug issues, perform root cause analysis and provide defect/issue fixing.
Involve in development.
Support and explore AI-related solutions/tools to improve operations, testing, or automation efficiency
Use AI tools where applicable to enhance productivity, troubleshooting, and process improvement

Requirements

Bachelor's Degree in Computer Science, Software Engineering, or related field
Minimum 4-5 years of experience in DevOps, production support, or software engineering
Experience in ticket handling and customer support
Proficiency in shell scripting, SQL, and code debugging
Experience with CI/CD tools, Git, RESTful APIs, and cloud / OpenShift environments
Hands-on experience with LoadRunner (PST scripting, execution, and performance analysis) is added advantage
Willing to work shift rotation, including weekends and public holidays if required
Able to work independently, fast learner, and able to work under pressure
Strong analytical, problem-solving, and documentation skills
Good mindset and attitude, willing to take on any task assigned and continuously learn new technologies (including AI)
Strong communication skills in spoken and written English

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility.
Outpatient (unlimited) and inpatient medical coverage for employees.
Personalized flexi benefit plan for you and your family.
Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
Modern offices with free parking space.

Great Team
Hi, my name is Janet Ling and I'm a team manager. I started my career at DHL IT Services back in 2009 , when I took a role as Application Support Analyst in the Customer Service team. Gaining more hands-on experience in solution support and projects has always fascinated me, so from there, I moved fast through the company ladder and soon landed a Team Lead role. In 2026, I moved to a management role, being Team Manager. Together with the st rong support of a multinational & diverse team, we are working on our common ambition - Delivery Quality. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.