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Job description:

To manage all auction and valuation, EMB Collections.
Oversee daily collections operations and ensure smooth BAU execution.
Lead, supervise and manage a team of collectors, including performance monitoring and coaching.
Drive achievement of collection KPIs.
Review accounts, prioritize actions and guide team on strategy.
Manage CGC / SJPP claims processes, including submission, follow-up, and recovery tracking.
Handle escalated customer cases an

Collection Unit Head - EMB