Job Description

Operations Administration

Support daily operational administrative tasks and documentation

Maintain and update operational trackers, reports, and dashboards

Ensure data accuracy across Google Sheets / Excel

Assist with order processing, status updates, and exception tracking

Support process documentation and continuous improvement initiatives

Control Tower Operations

Monitor order flow, fulfilment, and delivery status

Track SLA performance, missed cases, and pending breach risks

Identify operational exceptions and escalate issues promptly

Support daily control tower reporting and performance summaries

Assist in coordination between operations, warehouse, and transport teams

General Support

Perform data validation and basic analysis for reporting

Prepare ad-hoc reports as required by the operations team

Support audits, reconciliations, and operational reviews

Assist with any other operational tasks assigned by the supervisor

Job Description

Currently pursuing or recently completed a Diploma / Degree in:
Business Administration
Supply Chain / Logistics
Operations Management
Information Systems / Data Analytics or related fields
Proficient in Google Sheets / Microsoft Excel
Comfortable working with data, reports, and dashboards
Strong attention to detail and ability to follow processes
Good communication and coordination skills
Willingness to learn and take ownership of tasks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Operations & Control Tower Intern