Experience Level: Senior (6-9 Years)
Location: Kuala Lumpur

Job Summary:
We are seeking an experienced Senior Production Support (AS400) professional to provide Level 3 (L3) support for Core Banking applications, with a focus on the Investment & Wealth platform. The ideal candidate will be responsible for resolving complex production issues, performing root cause analysis, implementing permanent fixes, and ensuring the stability, availability, and performance of mission-critical banking applications. This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.

Key Responsibilities:

Provide L3 production support for Core Banking applications running on the AS400 platform.
Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs.
Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues.
Analyze application logs, system performance, and database issues to identify production bottlenecks.
Support incident, problem, and change management processes in accordance with ITIL best practices.
Develop and deploy application fixes, patches, and enhancements when required.
Collaborate with development, infrastructure, and database teams during production deployments and releases.
Execute production health checks, monitoring activities, and proactive maintenance tasks.
Create and maintain technical documentation, support runbooks, and knowledge base articles.
Participate in on-call support and provide after-hours support during critical incidents or planned releases.
Work closely with business users and stakeholders to ensure timely resolution of production issues.

Required Skills:

6-9 years of experience in Application Production Support with at least 3 years in L3 support.
Strong experience supporting Core Banking applications on the AS400 platform.
Hands-on experience in the Investment & Wealth domain.
Proficiency in .NET and SQL development and troubleshooting.
Strong experience with Microsoft SQL Server, including query optimization and performance tuning.
Experience working in Windows/Open Systems environments.
Strong debugging, troubleshooting, and root cause analysis skills.
Good understanding of production support processes, incident management, and release management.
Excellent analytical, communication, and stakeholder management skills.
Ability to work independently in a fast-paced, mission-critical production environment.

Nice-to-Have Skills:

Experience in Wealth Management applications and business processes.
Familiarity with ITIL framework and service management tools.
Experience with application monitoring and production support tools.
Knowledge of banking operations, investment products, and financial services.
Experience supporting high-availability enterprise banking systems.
Exposure to automation or scripting for operational support tasks.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Packaged App Development Assoc Manager