The APAC Technical Service Director – Digital Solutions & Services is responsible for leading regional technical service strategy, digital service transformation, and operational excellence across the APAC region. The role oversees service delivery for both equipment and customer facing digital solutions services, ensuring high service quality, customer satisfaction, and commercial growth.

Scope & Scale

Regional responsibility across APAC Technical Service organization
Coverage of equipment and customer facing digital solutions services
Oversight across diverse markets and maturity levels

Key Responsibilities:

1. Strategic Leadership

Define and implement APAC Technical Service and Digital Solutions strategy aligned with regional and global objectives
Drive transformation toward:

Commercial Excellence
Operational Excellence
Technical Service Competencies
Digital Solutions Services

Translate strategic priorities into actionable regional plans and initiatives

2. Digital Solutions & Service

Lead development and scaling of:

Digital Solutions Resource Center
Digital Solutions Professional Services

3. Commercial Excellence

Establish Service as a Product and Service P&L mindset across markets

Integrate Technical Service offerings with commercial and sales strategies

Drive:

Service portfolio standardization and harmonization

Lead implementation of harmonized service contracts

Responsible for Technical Service financial performance such as:

Revenue
EBIT
contract adoption rate
digital service licensing
Operational Excellence
Ensure service execution excellence across all APAC countries:

Service delivery consistency
Process standardization
Employee Efficiency improvements

Define and monitor KPIs related to:

Productivity
Response and resolution time
Mean time to repair
Work travel ratio
Service quality
Equipment uptime
Customer satisfaction metrics such as Net Promoter and Customer Satisfaction Index scores
And other operational performance metrics as specified by Global Technical Services

Drive adoption of:

Service P&L dashboards
Performance monitoring frameworks
ServiceMax
Inventory and tool management and
Remote services

Quality, Compliance & Patient Safety
Ensure adherence to regional and global quality standards and regulatory requirements
Establish strong governance for:

Compliance tracking
Audits, CAPA, and corrective actions

Maintain focus on patient safety, quality, and compliance
Capability Building & Talent Development
Build and sustain strong technical capabilities across APAC:

Training frameworks
Regional trainer networks
Competency-based development programs

Drive:

Standardized technical competencies across APAC
Learning roadmaps based on competency assessments

Foster a culture of continuous improvement and knowledge sharing
Stakeholder & Organization Leadership
Lead collaboration across:

Regional business units (HC, AE, AV)
Country service organizations
Global technical and digital solution teams

Act as bridge between local markets and global organization
Manage senior stakeholder relationships across commercial, service, and digital domains
Customer Experience & Escalation Leadership
Ensure strong customer engagement through:

High service quality
Effective issue resolution

Provide leadership in handling critical escalations across APAC
Strengthen customer trust through consistent service delivery and responsiveness

Job Requirements:

Bachelor's Degree qualification (technical/ engineering/ IT), or related field. Masters Degree or MBA qualification is a plus.
At least 10 years of Technical service background/ experience
Strong leadership across multi-country, matrix organizations
Expertise in end to end service operations, analytics, and performance management
Proven track record in digital transformation and service innovation
Ability to balance technical depth with commercial mindset
Regional experience in Asia Pacific

What sets B. Braun apart

Founded in Germany in 1839, B. Braun is a leading medical technology company with over 66,000 employees in 64 countries. Specializing in infusion therapy, orthopaedics, neurosurgery, anaesthesia, and more, B. Braun develops high-quality products and services that improve global health. In Asia Pacific, B. Braun employs over 16,000 people across 10 production sites and 16 business offices.

What's next

Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, in person or remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

To find out more about our commitment to diversity click here

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APAC Technical Service Director - Digital Solutions & Services