Job Description

About Us

An award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 500 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, we offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern traders to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role:

As a Business Development Executive reporting to the Business Development Manager within our Business Development Department, you will be based in Kuala Lumpur with fully onsite working arrangement. This role focuses on the India market and involves close collaboration with our operations team to drive customer acquisition and retention. You will play a critical role in expanding our client base through proactive outreach, relationship building, and delivering exceptional customer experiences that directly contribute to our growth objectives in the Southeast Asian region.

What Makes You a Great Fit:

Job Experience & Education

Bachelor's degree in Business, Finance, Marketing, or related field
2-5 years of experience in sales, business development, or customer relationship management, preferably in financial services or brokerage industry
Demonstrated track record of meeting sales targets and building customer relationships

Technical and Functional Skills

Strong understanding of financial markets, trading platforms, and investment products
Proficiency in CRM systems, sales tools, and data analysis for performance tracking
Excellent communication skills in both Hindi and English, with ability to explain complex financial concepts clearly

Soft Skills

Strong interpersonal skills with ability to build rapport and trust with diverse customer base
Resilient and persistent approach to sales with ability to handle rejection and overcome objections
Problem-solving mindset with customer-centric approach to finding solutions

Job Responsibilities

Customer Acquisition: Conduct outbound calls and proactive outreach to connect with new potential customers and convert them into active traders on our platform
Relationship Management: Build and maintain strong relationships with clients through effective communication, understanding their trading needs, and providing personalized solutions
Account Onboarding: Guide new customers through the account opening process, ensuring smooth onboarding experience across appropriate communication channels
Customer Needs Assessment: Listen actively to customer requirements and offer tailored solutions or alternatives that best meet their trading objectives
Sales Process Execution: Follow established sales methodologies and processes for each customer interaction to maximize conversion opportunities
Customer Retention: Monitor customer engagement patterns and proactively reach out to inactive clients to understand concerns and re-engage them with the platform
Issue Resolution: Handle customer queries, complaints, and payment-related issues promptly and professionally to maintain customer satisfaction
Performance Optimization: Utilize available sales tools, reports, and analytics to plan and execute activities that effectively boost sales performance
Market Intelligence: Stay informed about customer behavior trends and market dynamics to identify opportunities for business growth

What Success Looks Like

Quality Relationship Building: Establish strong, trust-based relationships with clients that result in long-term partnerships and positive customer feedback scores
Customer Retention Excellence: Achieve high customer satisfaction levels and successfully re-engage inactive clients through proactive communication and effective problem resolution
Process Enhancement: Continuously improve sales processes and customer interaction workflows, contributing to overall team efficiency and customer experience optimization

What We Offer

Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Business Development Specialist (Hindi Speaker) - Based in Malaysia