Service Delivery

. Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
. Perform validation and maintenance activities comply with Global guidelines and approval process.
. Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
. Perform validation and rectify the errors found from the rejection report.
. Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
. Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
. Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
. Maintain and prepare data for transfer to produce accurate billing invoices/credits.
. Perform quality checks (Billing Supervisory checks)

Process

. Adhere to internal authorization levels and local guidelines.
. Actively participate the digitization/automation of non-value adding tasks.
. Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
. Take part in procedures and systems review to minimize risk and increase cost efficiency.
. Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
. Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
. Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Required Competencies
. Flexible to work on weekends and public holidays if required.
. Analytical skills.
. Experience in Microsoft Windows & Excel as an end user.
. Good communication skills in English, both oral and written.
. Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
. Self-motivated and highly organized with a high level of attention to detail
. Energetic, enthusiastic, team player.
. Able to manage deadlines.
. Ability to work in fast pace environment.
. Experience in Power BI/Query/Automate is a plus.
. Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
. Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
. Big picture thinking, able to understand implications, and mitigate complications.

Senior Associate - Billing