Contract Duration – 1 year

Work Location – Work from home

Budget – based on previous salary - 12000 RM

Requirement – N1/N2 Level Japanese Speaker

minimum 2 yrs of Network Support experience.

Responsibilities

Technical Support serving as escalation resource to resolve complex issues with the following products: Enterprise Mobility Management (EMM), Content Delivery Network (CDN), and IoT Smart Cities
Work directly with customers to resolve trouble tickets escalated from Tier 2
Escalate issues to Tier 4 vendors as appropriate.
Ensure customer satisfaction through timely resolution of escalated issues.
Utilize Internet Protocols (HTTP, DNS, TCP/IP, ICMP) and Internet Components (routers, proxies, gateways, servers
Demonstrate strong troubleshooting skills in a customer-facing environment

Qualifications

Required: Japanese Language (N2/N1)
Basic Telecom, MS-Office, Client Products, Networks Fundamentals, Network Design Level 1 and 2
Excellent written and verbal skills in English (CEFR B2 and above)
Should have strong networking background

Required Skills

Skills Preferred

May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations
Determine feasibility of technical solutions
Assist in root cause determination of network and related problems
Knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc.
Knowledge of WAN protocols like EIGRP, OSPF and BGP. Good and working knowledge of MPLS
Knowledge of Wireless, including Controllers based Access Points

Network Engineer Japanese Speaker WFH