Your Role

Key responsibilities in your new role

Contact window for Customer Quality & Service (CQS) team for all queries pertaining problem solving related to quality concern.
Form and provide support to 8D team with the appropriate problem solving methodology and tools to assure systematic approach.
Drive event evaluation and effective containment action based on verification results and review based on root cause findings.
Define / support risk assessment from customer complaint / quality issue whenever necessary.
Drive for achievement of customer complaint response time (FAR 8D TAT fulfilment & reporting).
Fulfilment of 8D report assessment score.
Ensure completeness and data accuracy of problem solving database.
Monitor and provide FAR trend timely to management.
Coordinate the CA/PA cascading from Critical 8D Sharing Implementation (C8DSI) for respective module / area of responsibility.

Your Profile

Qualifications And Skills To Help You Succeed

Degree/Master/PhD in Engineering (Semiconductor Technology,Microelectronics, Electronics, Mechanical, Electrical, Material Science) or any relevant field
Preferred with minimum of 5 years of experience in semiconductor manufacturing with good package manufacturing knowledge and quality systematic know how
Minimum 2 years of experience in customer complaint handling in semiconductor manufacturing
Good knowledge of semiconductor manufacturing process, packaging technology, device reliability and failure analysis
Good knowledge in 8D problem solving methodology, Fish bone / Cause andEffect analysis, Fault Tree Analysis, 3x5 Why, and 6 sigma
Knowledge of manufacturing engineering concepts, including process control, FMEA, OCAP, and SPC tools will be an added advantage
Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS
Good personality, positive mindset, and independent
Strong communication, moderation, and presentation skills

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Senior Staff Engineer Customer Quality Engineering