Job Purpose

Manage projects/programs in terms of scope, costs, resources, and deliver objectives and goals. Take strong ownership of specific business process areas and the development road map to achieve both tactical and strategic objectives.

Key Tasks

Develop and administer project management plans and processes to successfully deliver projects while meeting the cost, timescale and quality parameters in line with overall business objectives and needs, Group guidelines and policies
Execute project management plans and processes for successful execution of projects
Draft project plans to deliver projects to achieve required quality standard, on time and on budget
Instruct and review the output of functional project team or individual project managers
Report deviations on project expenditure to adhere to defined project budget
Track project milestones, report and update progress and performance against the project plan
Recognize and resolve operational problems and minimize delays in the delivery of projects
Execute project risk mitigation action plans to minimize projects risks
Support implementation of project results to create targeted impact
Understand business processes, identify opportunities/ solutions and prioritize projects according to relevant measurement criteria
Act as a liaison between different project stakeholders
Determine project resources, conduct performance reviews and post implementation evaluations
Connect with and influence other specialist departments and 3rd parties e.g. external service providers
May convince others to accept new concepts, practices, and approaches
Build strong, trusting cross-functional relationships with DHL managers
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
Provide technical guidance to line managers and employees
Manage business and project risks, including the development of contingency plans according to the needs of the projects being managed
Act as a trouble shooter when requested, to provide advice and support to ensure projects are completed on time, within budget and to the agreed specifications
Conduct/ facilitate (where necessary) reviews to assess the success of the project
Report regularly on project progress

Stakeholders

External

Ensure that external stakeholders are consulted on direction, progress, goals and project issues

Internal

Contribute to development and communication to steer direction of the BPO's project pipeline strategy
Ensure the project's direction and progress is communicated to all stakeholders
Work with functional experts and workgroups in defining appropriate solutions for project.

Management Responsibility

No direct reports but expected to display our Respect & Results behaviours
Individual contributor who may manage two or fewer employees
May direct the work of other lower level professionals or manage processes and programs
Coach and review the work of lower level professionals

Education & Experience

Educational Qualification

Minimum Bachelor's degree

Expected Years of Experience

Minimum of 4 years working experience in a project management capacity,
Ideally previous experience gained with DHL with a comprehensive knowledge of the DHL Express network
Good understanding of transportation, express, import and export operations and regulations
Good understanding of project management processes and methods, preferably relevant certification (e.g. PRINCE 2)
Well-developed analytical skills with related experience in the use of structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques. Relevant certification (Power BI or Tableau) preferred
Excellent PC skills and IT aptitude including a working knowledge of the Microsoft Office products and use of modelling tools
Demonstrable experience in the analysis, design and implementation of business and IT solutions
Practical experience of business process analysis, mapping and implementing process change
Highly motivated with an ability to manage varying workloads against timescales as well as small teams of analysts and subject matter experts
Good facilitation skills
Strong creative thinking and the ability to see the bigger picture
Good communication skills (written and verbal)
Strong written and spoken English
Understanding of the existing processes and solutions of DHL Express with strong business acumen
Understanding of the principles of change management
Willing to travel to DHL Locations

Project Manager - Global BPO