Join EPAM Malaysia as a Senior Application Support Engineer, where you will own the performance, reliability, and scalability of mission-critical platforms. You will lead containerized workloads, optimize database operations, and troubleshoot complex production issues, while influencing platform-level decisions and improvements. Partner closely with engineering, operations, and product teams to drive seamless service delivery, implement long-term solutions, and mentor junior engineers. This role is ideal for senior engineers who thrive in high-ownership, hands-on operational environments and want to make a strategic impact within a modern, cloud-native ecosystem.

Responsibilities

Lead incident response and resolution for high-severity production issues, ensuring minimal downtime and timely communication with stakeholders
Monitor and optimize application performance, identifying systemic patterns and driving long-term improvements
Design, implement and maintain automation workflows and operational tooling to reduce manual intervention
Conduct and lead root cause analysis (RCA) and postmortems, implementing durable corrective measures and preventive strategies
Maintain and enhance project documentation, runbooks and operational guidelines to ensure knowledge continuity and platform reliability
Mentor and guide junior engineers, sharing best practices in application support, DevOps and cloud-native operations
Collaborate with cross-functional teams to influence platform architecture, deployment strategies, and operational excellence initiatives
Drive continuous improvement initiatives for scalability, availability and operational efficiency across the platform

Requirements

7+ years of hands-on experience in software application support, platform operations, or production engineering
Proven experience operating PostgreSQL in production, including installation, configuration, performance tuning and troubleshooting complex SQL workloads
Demonstrated expertise with Docker and Kubernetes, including workload management, deployment troubleshooting, Helm chart management and optimization of containerized applications
Strong proficiency in Linux administration, including logs, system services, permissions, and performance diagnostics
Hands-on experience with monitoring and observability tools (Prometheus, Grafana, ELK, Loki, or similar)
Proven ability to own end-to-end troubleshooting, lead RCA and implement durable solutions in high-availability production environments
Excellent communication and collaboration skills, capable of articulating technical concepts to both technical and non-technical stakeholders

Nice to have

Experience with scripting (Shell, Python, or similar) for automation and operational efficiency
Exposure to cloud-native ecosystems and modern DevOps practices
Familiarity with CI/CD pipelines, automation tools and infrastructure-as-code frameworks

Senior System Engineer