Sql, Dashboard Design, Data Analytics, Tableau, Looker, Vendor Ops Tech, SLA tracking platforms, BPO workforce management tools, RCA methodologies, Gen AI, real-time queue monitoring

Operations Manager, Customer Satisfaction

Problem-solving, Data analysis tools, Operations management, Decision-making, Customer Satisfaction, Leadership

Microsoft Office, risk management, Problem-solving, time tracking systems, data forecasting, operational planning, People Management, Resource Planning, Critical Thinking