Service Performance and Issue Resolution

Execute and oversee daily and monthly B2C Accounting operational tasks, including GL Accounting (e.g., process journal entries, prepare and post recurring journals), Month-end Closing (e.g., perform close management, perform reconciliations, perform FI invoice accruals), Internal Reporting (e.g., prepare reporting package) and External Reporting (e.g., prepare statutory financial reports), ensuring timely and accurate execution
Act as the point of contact for statutory audit support, coordinating and managing statutory financial audits, preparing audit documentation, and responding to auditor requests
Ensure the accuracy of financial postings, support documents, reconciliations, and closing steps, ensuring alignment with closing calendars and reporting deadlines
Resolve complex escalations related to incorrect postings, mismatches, missing documentation, or unclear account balances, performing root-cause analysis and implementing corrective actions
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
Escalate structural issues, risks, and recurring defects to the appropriate channels

Implementation of Changes and Improvements

Contribute as SME to standardization and continuous improvement of B2C Accounting & Reporting processes and procedures
Work closely with the B2C process management team to ensure continuous improvement of underlying processes
Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP, Coupa - Treasury, Trintech - Cadency, OneStream) including system testing and change management (e.g., end user training)
Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned
Collect improvement ideas, contribute to the operational improvement backlog and work with the team lead and the process management team on the prioritization
Participate in pilot activities, testing, and training related to changes impacting the operational line

Process Accuracy and Reconciliation

Ensure accuracy of accounting entries and closing documentation in accordance with IFRS/GAAP and company policies
Perform reconciliations, investigate and resolve variances, and ensure completeness of supporting evidence
Maintain and test key controls around accounting postings and closing activities to support compliance and audits
Support month-end close activities by ensuring all items are posted or adequately reconciled for financial reporting
Coach and provide guidance to peers on accounting workflows, closing activities and audit readiness

Stakeholder Management and Communication

Coordinate with Controlling, Accounts Payable, Accounts Receivable, and other finance stakeholders to resolve complex issues and align on the remediation
Serve as primary SME contact for internal stakeholders on accounting treatment, closing steps and statutory reporting
Provide clear, timely communication to stakeholders on the status of escalations, corrective actions and process changes
Act as key liaison for external auditors, supporting audit requests and ad-hoc queries related to statutory audits and reporting

Education

University degree in Finance, Accounting, Business Administration, Economics, or related field
Relevant vocational education with significant experience may be considered

Experience

3-5 years of experience in accounting, B2C operations, month-end closing, statutory audit support, or related financial operations, preferably in a global shared services organization
Experience working with accounting and closing systems (e.g., SAP, Coupa - Treasury, Trintech - Cadency, OneStream) and performing reconciliations
Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)

Knowledge And Skills

Strong expertise in GL Accounting, month-end closing, statutory audit and external reporting processes
Solid understanding of accounting standards (IFRS/GAAP) and statutory reporting requirements
Strong expertise with SAP FI and accounting-related modules or comparable systems – SAP S4/HANA experience is an advantage
Solid understanding of internal controls and audit compliance requirements
Strong attention to detail for financial documentation and closing evidence
Ability to handle confidential financial records securely.
Excellent communication skills and ability to act as an SME with stakeholders
Analytical mindset with strong problem-solving and process-orientation skills

Other Requirements

Very good command of English, both oral and written
Additional language(s) beneficial depending on team location and scope
High level of confidentiality when handling sensitive treasury and financial information

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Team Lead Accounting & Reporting

Working Relationships

Internal Contacts

Team Lead Accounting & Reporting

Head of Accounting & Reporting

Process management within Book-2-Close

Controlling, Accounts Payable and Accounts Receivable teams

Project team (e.g., for any implementation projects)

Other Specialists within Book-2-Close and adjacent processes

Internal Auditors

External contacts

Service providers or external business partners as required for daily operations

External auditors

Legal bodies

Tool and technology providers

Senior Specialist Accounting & Reporting incl. stat. audit support