- Lead client relationships, ensuring satisfaction and retention across multiple
channels
- Oversee campaign and project delivery, ensuring best practice and production
excellence
- Support the team with complex projects and escalated delivery issues
- Present and lead client presentations, offering strategic counsel and guidance
- Proactively identify opportunities to grow the account and improve ways of
working
- Ensure accurate forecasting and resource planning
- Manage and develop direct reports, providing training and support
- Track and reconcile projects and campaigns, ensuring profitability and timely
delivery
- Estimate and invoice projects accurately, managing third-party costs
- Collaborate with the Global VP to monitor client revenue and business
growth
- Integrate AI-based project management and collaboration tools to improve
planning, resource allocation, risk assessment, and reporting, ensuring
projects are delivered on time and to the highest standard.
- Leverage AI-enabled analytics and client management platforms to deliver
actionable insights, personalise client solutions, and enhance the overall client
experience.
- Drive adoption of new client management tools and platforms
Skills & Experience Required
- 5+ years experience in client services within a creative, production or
marketing business
- Experience line-managing junior team members
- Strategic campaign and project planning
- Decision-making and problem-solving
- Excellent relationships with key clients and stakeholders
- Team management and professional development
- Mac/Apple OS, Office suite, Excel (P&L management)
- Experience with multi-market or global accounts
- Experience working with creative and media partners is a plus
KEY COMPETENCIES
- Excellent written and oral communication
- Attention to detail
- Self-starter and motivator
- Goal-oriented
- Teamwork and collaboration
- Creative problem-solving
- Commercial awareness
- Experience presenting to clients and stakeholders
- Initiative and proactive approach
- Positive and professional attitude
SELF-DEVELOPMENT & LEARNING
- Actively pursue personal development and training opportunities
- Stay informed about industry trends and best practices
Additional Information / Notes
- Other duties as assigned by management
- Travel for meetings or working collaborations may be required
- Flexible working hours to accommodate project deadlines
