Who We Are:
For over 60 years, MIMS has provided strategic communication solutions to healthcare clients and
communities. With over 16 offices in 12 markets across APAC and with a 250+ strong team, our
teams provide global, regional, or country-focused integrated communication solutions to address the strategic needs of health brands. With over 2 million professional subscribers to its digital platform and print publications, MIMS helps health brands to engage with their target audience by empowering Healthcare Professionals to improve treatment outcomes.
Who We Are Looking For:
As the Account Manager / Senior Account Manager, you will act as a strategic communications partner to clients, providing expert counsel and proposing innovative, multichannel medical communications solutions aligned with client needs and market insights. You will be responsible for building and maintaining strong client relationships, proactively managing and overseeing the seamless delivery of projects, and ensuring high-quality execution that meets and exceeds client objectives. Through strategic recommendations, proactive insights, and innovation, you will deliver added value to clients while driving organic growth, contributing to overall MedComms business growth, and ensuring business and financial targets are achieved.
What Impact You Will Make:
- Working alongside the Client Services Director, to enable the effective management of client accounts to achieve client and MIMS business and financial objectives.
- Lead value-add client discussions based upon strong understanding of their business goals, therapeutic areas, and market dynamics.
- In collaboration with cross-functional teams, identify new opportunities and solutions beyond immediate project needs and proactively propose to clients.
- Develop trusted relationships with key clients and maintain a deep understanding of their needs to proactively provide tailored and insightful consultancy on strategic MedComms solutions.
- In collaboration with the Client Service Director and cross-functional team leads, ensure systems and processes are implemented and optimal to ensure efficient delivery to the highest standards.
- Plan, monitor, and deliver integrated projects that cover medical publications like manuscripts and abstracts, medical content delivery, advocacy boards, events (Physical & Hybrid), webinars, digital solutions, and CME-accredited learning modules, among other programs.
- Maintain a holistic knowledge of the industry to channel new ideas into the team and with clients to help establish MIMS as an industry thought leader.
- Support new business development activities to ensure continued growth of key accounts and securing new business through industry-leading pitches and proposal development.
Leadership
- Is perceived as the leader of allocated accounts by clients and colleagues.
- Inspires operational teams to excel in operational delivery and relationship building with clients.
- Demonstrates appropriate behaviors and attitudes for others to learn from.
- Solves problems both internally and for clients. Proactive in recommending solutions.
- Demonstrates presence using verbal and non-verbal communication. Displays composure and assurance within the team and with clients.
- Ensure that the client satisfaction scores on projects is optimal.
Commercial
- Responsible for accurate and timely financial management: recognition of revenue across accounts.
- Responsible for the financial profitability of accounts.
- Track budgets and delivery of projects to ensure accurate financial management.
What Skills and Experience You Will Bring:
- 5 years of experience in account management or client success, preferably in a healthcare communications agency, advertising agency, consultancy, pharmaceutical marketing, or similar environment.
- A life science degree, preferred, or a degree in Marcom communications.
- Excellent communication, presentation, and negotiation skills.
- Demonstrated ability to build and manage high-value client relationships.
- Expertise in project management, budgeting, and financial forecasting.
- Highly organized and efficient with a keen eye for detail.
- Creative thinker and resourceful problem solver.
- Proactive and self-motivated.
- Previous experience in a healthcare agency, consultancy, pharmaceutical or similar environment highly desired.
- Experience in digital marketing is an added advantage.
Key Behaviours
- Client-centric mindset with a commitment to exceptional service delivery.
- Teamwork orientation focusing on fostering seamless cross-functional coordination.
- Curiosity and eagerness to learn, demonstrating adaptability.
- Energetic and positive attitude, motivating both clients and internal teams.
- Creativity and innovation, bringing fresh ideas and solutions to client challenges.
- Proactive and self-motivated, taking initiative to solve problems.
- Organized and attention to detail.
Why Work With Us:
- Career Growth: Opportunities for professional development and career advancement within a continually growing company.
- Collaborative Culture: Work with a diverse and dynamic team committed to excellence in medical communications.
- Impact: Contribute to meaningful projects that influence the healthcare industry and improve patient outcomes.
Perks You will Enjoy :
- We provide annual performance-based bonus and annual salary adjustment.
- Medical benefits that include Outpatient Medical Specialist Consultation.
- Dental coverage with a capped amount per year.
