Admin & Sales Assistant

Job Summary

We are looking for a motivated and organized Admin & Sales Assistant to support our sales and administrative activities. This role involves handling customer enquiries, preparing quotations, following up with customers, processing orders, and supporting the sales team to achieve sales targets.

Key Responsibilities

Sales

• Respond to customer enquiries through WhatsApp, email, phone calls, and other channels.
• Prepare and send quotations to customers.
• Follow up with customers on quotations and identify potential sales opportunities.
• Maintain good relationships with existing customers and assist in developing new customers.
• Promote company products and services to potential customers.
• Understand customer requirements and recommend suitable products.
• Follow up on quotation status, PO, payment, and order confirmation.
• Assist the sales team in achieving monthly sales targets.
• Update sales leads, customer information, quotation status, and sales records.
• Conduct basic cold calling / customer outreach when required.

Administrative

• Prepare and maintain quotations, invoices, PO, DO, and other sales documents.
• Process customer orders and coordinate with suppliers regarding product availability and lead time.
• Coordinate delivery arrangements with customers and suppliers.
• Maintain proper filing of sales and customer documents.
• Update sales data and reports using Excel/company systems.
• Provide administrative support to the Sales and Management teams.
• Perform other duties assigned by management.

Requirements

• Minimum SPM / Diploma in Business Administration, Marketing, Sales, or related field.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Basic knowledge of Microsoft Office, especially Excel and Word.
• Good communication and follow-up skills.
• Confident in communicating with customers.
• Responsible, proactive, and willing to learn.
• Able to work independently and meet sales targets.
• Experience in sales/admin is an advantage.

Performance / KPI

• Number of new leads generated
• Number of quotations issued
• Quotation follow-up rate
• Sales conversion rate
• Monthly sales achievement
• Customer response and follow-up
• Accuracy of sales documentation