Responsibilities
About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. MI Team As a part of monetization department, MI should be specifically designed to best serve monetization need. MI is same to content safety as severe leakage could be fatal to our apps, but it's different from content safety in that: overkill in content safety lead to damage to user experience (hard to measure), whereas overkill in monetization means instant loss of profit. This means for us, controling overkill is as important as controling leakage. MI should try to be one of the engines to drive the growth. 1. Act as the 2nd line quality auditor to check BPO vendor's quality result and ensure overall monetization security 2. Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements 3. Work closely & hand in hand with other departments to respond immediately to relevant quality related needs 4. Participate in quality calibrations with BPO vendor teams to continuously drive their policy understanding and quality result 5. Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Qualifications
1. English as working language, and native level in Korean. Multilingual is highly preferred. 2. Computer fluency and understanding of software and advanced internet functions 3. MS Office skills 4. Quality audit and quality management related experiences 5. Ability to work in fast and evolving workflows with eye for detail 6. Ability to maintain a high degree of confidentiality while meeting strict deadlines. TikTok TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
