Affiliates Operations Coordinator
Job Description
Job Description:
- Manage a small team of internal and external customer service agents. Guarantee efficiency from all involved parties
- Fill in for any L4 tickets and give support to top priority cases
- Manage all back-end configurations: tagging, commission set up, campaign creations, vouchers requests and etc.
- PIC for any operational setup and adjustments for Affiliates team
- Manage each step of the payment funnel from validations with tax and finance to payroll final execution.
- Proactively explore efficiencies in operational workflows to optimize business processes including but not limited to payment duties
- Oversee all operations regarding payments
- Utilize various data pools and metrics in daily operations and provide insights and performance reporting of projects to facilitate senior leadership decision making.
Requirements:
- Bachelor's degree preferably in marketing
- Advanced level in Microsoft Office and Excel Knowledge
- Advanced English
- 5-6 years of work experience preferably in e-commerce or Management Consulting.
JOB TYPE
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About
Job Source:
careers.shopee.sg
Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.