AI Operations Supervisor

Chatbot Lifecycle Management

• Own the daily operations of Lenovo's multilingual AI chatbot (e.g., web, mobile app), including feature rollout, user feedback integration, and continuous improvement of NLP-driven workflows.
• Localize chatbot interactions for diverse cultural contexts (e.g., Southeast Asia, Middle East, Europe), ensuring compliance with regional business practices and language nuances.

Data-Driven Optimization

• Monitor KPIs such as first-contact resolution rate, user satisfaction (CSAT), and escalation-to-human rate, generating actionable insights to refine AI models.
• Conduct A/B testing and user journey analysis to optimize conversation flows, intent recognition, and multilingual knowledge base accuracy.

Cross-Functional Collaboration

• Partner with AI engineers to prioritize model training needs and enhance semantic understanding for low-resource languages (e.g., Bahasa Malaysia, Arabic dialects).
• Collaborate with regional CX teams to align chatbot capabilities with local customer support scenarios (e.g., warranty claims, e-commerce troubleshooting).

User Adoption & Innovation

• Design onboarding strategies (e.g., in-app guides, UX microcopy) to improve chatbot adoption rates in new markets.
• Explore AI/ML trends (e.g., sentiment analysis, voice-enabled interfaces) to future-proof chatbot solutions.