Airlines Support - BM & English (B2B/B2C)

About the Company

As a Customer Support Specialist, I act as an extension of the brand, delivering professional and reliable support to customers. You need to take ownership of customer needs while collaborating with the team to ensure the highest level of service.

About the Role

As a Customer Support Specialist, You need to focus on delivering excellent customer experiences while representing the brand's values and culture.

Responsibilities

• Providing timely support via calls, email, and other channels
• Handling customer concerns with empathy and professionalism
• Assisting with bookings, ticket changes, refunds, and inquiries (B2C & B2B)
• Safeguarding customer data and payment information
• Proactively resolving issues to maintain brand loyalty
• Escalating priority concerns through proper channels
• Collaborating with teams to improve service quality
• Continuously upskilling to enhance performance
• Meeting KPIs and adhering to company policies

Proud to contribute to customer satisfaction and business success through quality service and continuous improvement.

Qualifications

Salary range: RM 3000 - 3500

Location: TP Office Menara Livingston, Georgetown Penang Malaysia

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