AM, Middle Office Control - EM

0-2 years
10 days ago 2 Applied
Job Description

Role Responsibilities

Job Summary

Exception Management Control Lead is responsible to ensure robust Data & Control delivery across Middle Office Controls supporting FM Business. Collaborate with Validation and FO Supervision functions to ensure effective Data and MIS insights published to FM stakeholders and Management.

  • Trade Validation Control involving deal review against external source across OTC products and regions for FM Business. Execute Controls and Reporting, to ensure Risk captured accurately in system compliant to product Booking models.
  • FO Supervision Controls to monitor Trading risk positions, trade capture timelines, Regulatory Compliance and Rogue trading Controls to identify and escalate any exceptions
  • Controls across FOBO, FOFO and Interface system exception monitoring and reconciliation break resolution to ensure data integrity and completeness.
  • New business enablement and solutions, partner to deliver strategic FM initiatives and ensure Operational readiness
  • Manage query remediation, other day-to-day processing, ensuring timely escalation to minimise risk exposure.
  • Collaborate with FMO Front Office including Trading and Sales Desks and Business COO to support Business Enablement initiatives and Control framework
    • Insulate FM from post execution processing / queries, represent Operations functions
    • Build team profile with the Front Office
    • Stakeholder engagement, 2-way flow of information - Trusted Advisor
  • Build strong relationship with internal teams across Ops, Finance, Risk and Technology to facilitate efficient Collaboration and speedy resolution of issues
  • Drive continuous improvement and innovate:
    • Partner with Technology to deliver Transformation
    • Work with Business COO to identify booking model improvements and drive efficiency
  • Achieve Regulatory and Conduct Compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations
  • Adherence to Ops Risk Framework standards of implementation and process management
  • Oversight of Daily Productivity, KPI, KCI and Capacity metrics



  • Realtime Support to Front office and Investigate Trade reconciliation breaks on the Exceptions. Middle office Controls and Reconciliation


  • Middle Office - Control
  • Financial Markets Operations (FMO) Middle Office (MO) was established in 2017 in a response to increasing requirements from Front Office (FO) for dedicated support. Middle Office function's core purpose is to insulate FM Trading / Sales, permitting them to maintain focus on revenue generation, Client and risk management.
  • In 2022 the Global Middle Office function underwent a significant restructure, expanding its remit through the absorption of former Trade Control (rebranded MO Controls), Sabre Support, New Issuance Group (NIG) and Transaction Management (TMG) support functions. MO also expanded its remit into Sales Support. This re-alignment places all direct FM support functions under one consolidated organisational structure, with the ultimate aim of accountability and delivery of high quality, streamlined and synergized FM services.
  • Middle Office Control team aims to deliver Best in class support to FM Business enablement, Product and Process subject matter expertise, promoting Continuous Improvement culture, ensuring robust Controls framework and governance to meet our obligations to Clients, Counterparties and Regulators. Middle Office Control covers 3 key Control functions including Trade Validation Control, Non-Validation Control and Front Office Supervision Control.

Product & Process

  • Exception Management Control Lead is responsible to ensure robust Data & Control delivery across Middle Office Controls supporting FM Business. Collaborate with Validation and FO Supervision functions to ensure effective Data and MIS insights published to FM stakeholders and Management.
  • OTC Products: FX, FX Options, Interest Rate Swaps, Commodities, Credit Derivatives, Equity Derivatives, Money Market and ESG products.
  • Electronic executions across Markitwire, RTNS, Bloomberg, ICE Link etc
  • New and Amended Trade Validation
  • Non-Validation Controls
  • FO Supervision Controls
  • New Products & Business Enablement

People & Talent

  • Key for Detail and investigation and Communication skills for the management of Exceptions in the Trade flows.

Risk Management

  • Eye for details and fine tuning process to remediate Risk


  • Risk and Control governance on trade flows,Trade and Position reconciliation Controls, Reporting and Followup on Exceptions

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] .
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

  • Front office - Trader , Sales
  • Middle Office On Shore
  • Clients

Other Responsibilities

  • Embed Here for good and Group's brand and values in Middle Office Control Team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Multiple functions (double hats)

Our Ideal Candidate

  • Bachelor's degree with preferable banking background
  • Experience in Financial Markets , Middle office , Investigation , Trade reconciliation will be preferred

Role Specific Competencies

  • Investigation Skills
  • Presentation skills
  • Product Knowledge on OTC , FXMM
  • Documentation skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.




Trade Validation Control
Electronic executions
ESG products
OTC Products
Non-Validation Controls
ICE Link
FO Supervision Controls
Investigation Skills

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

Standard Chartered Malaysia has always taken immense pride with the distinction of being Malaysia’s first and oldest bank. Our presence in the country goes back to 1875, when we opened our first branch at Beach Street, Penang. Over the years, we’ve remained firmly committed to the nation and its growth. Locally incorporated as Standard Chartered Bank Malaysia Berhad on 29 February 1984, we have to date over 8,000 employees for our Malaysian operations, a global shared service centre Standard Chartered Global Business Services (GBS), a subsidiary Price Solutions, an offshore facility in Labuan, and head office at Equatorial Plaza in the heart of Kuala Lumpur.

The Bank provides a comprehensive range of financial products and services including retail, corporate and institutional banking, serving individuals, small and medium-sized enterprises, as well as corporates and institutions. Our Islamic banking subsidiary, Standard Chartered Saadiq, plays a key role in supporting international Islamic financing corridors. We were the first bank to establish a global operations hub in Malaysia. Together with sites in India, China and Poland, GBS Malaysia supports the group’s operations in 59 markets around the world, providing our clients globally with secure and reliable banking services using state-of-the-art digital technology.

As a bank that has grown with the country over the years, we have a deep obligation to help facilitate and contribute to Malaysia’s growth in line with our purpose of driving commerce and prosperity through our unique diversity. Our brand promise – Here for good – intends to demonstrate how we can be a force for good by promoting economic activity that has a positive social impact.

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