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Analyst, Client Support Services

DHL Supply Chain

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3-5 Years
3 months ago
39 Viewed
5 Applied

Job Description

About Us

When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

About The Role

  • Manage Network customer as a single point of contact for performance, relationship and escalation management
  • Proactively offer recommendations for issue resolution and process improvements

Responsibilities


Relationship Management

  • Act as the Single Point Of Contact to the assigned SL network customer

Performance Management

  • Align and drive countries performance with customer's KPI targets
  • Identify Performance trends and hotspots
  • Manage customer escalations and resolves issues
  • Execute customer's request timely and accurately
  • Handle Inventory Management (Monthly/ Quarterly/ Yearly Inventory Count) and ensure countries counts are performed timely and accurately
  • Work with countries to verify clerical computation against physical count of stocks.
  • Investigate and submit findings to customer in case of discrepancies and seek approval for system adjustment if required
  • Monthly reports to customer and internal stakeholders
  • Facilitate calls with customer and internal (countries)

Continuous Improvement

  • Share best practices across countries
  • Support process standardization to attain an operating standard model

Others

  • Training - My Talent World
  • ECO System- Promote connectivity within APAC countries/ community
  • Adhoc projects involvement

Requirements

  • At least 3 years working experience with good knowledge in Inventory Management
  • Good analytical and logistics thinking abilities
  • Proficient in Microsoft excel (vlook up function, pivot table and charts etc.), Words and Power Point
  • Effective verbal and written communication
  • Well organised and detailed oriented
  • Comfortable in presentation and facilitate calls with customer and internal stakeholders
  • Ability to multi task
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