Ensure the stability, availability, and performance of treasury-related systems across regional environments by providing timely incident resolution, system monitoring, and operational support.
Support business users, treasury operations teams, and IT stakeholders by resolving system issues, maintaining infrastructure, and coordinating with internal teams (DBA, Unix, Wintel, Security) and external vendors.
Supports business continuity and operational efficiency by minimizing system downtime, ensuring critical processes (e.g., batch jobs, transactions) run smoothly, and maintaining high system reliability for banking operations.
Provide Level 1 & Level 2 incident support.
Perform system maintenance and patching.
Support audit and compliance requirements.
Maintain documentation and knowledge base.
Drive continuous improvement.
Job Requirement
3 - 5 years of experience in IT support, preferably in a regional or multi-site environment.
3+ years Linux experience (Preferably OpenShift, Kubernetes).
3+ years MSSQL database experience.
5+ years technical support experience.
Strong problem-solving and analytical skills with the ability to work independently and under pressure.
Excellent communication and interpersonal skills to support diverse stakeholders.
Linux and Windows server environments.
Oracle and MSSQL databases (SQL scripting experience required).
