Job Purpose
Lead, plan, analyse, execute and monitor the tasks of Innovation, Delivery & Assurance services by managing programs, and partnerships, driving innovation and overseeing technology architecture according to digital governance. This includes driving technology adoption through collaboration and change management with cross-functional teams to ensure project completion and product sustainability.
Key Accountabilities:
Partnership Management
- Plan and execute strategic partnerships with external organisations, vendors, and stakeholders.
- Foster and maintain strong relationships with partners to ensure collaboration and successful outcomes.
- Negotiate and manage partnership agreements, contracts, and service level agreements (SLAs).
- Collaborate with cross-functional teams to align partnership activities with organizational objectives.
- Monitor and evaluate the performance of partnerships, providing regular reports and recommendations for improvement.
Program Management
- Lead, analyse, execute and monitor the program management processes, methodologies, and tools.
- Define and manage program scope, objectives, and deliverables in alignment with organizational goals.
- Develop and maintain detailed program plans, schedules, budgets, and resources.
- Identify and manage program risks, issues, and dependencies.
- Coordinate and communicate with various stakeholders to ensure successful program delivery.
- Monitor and report on program progress and make adjustments as needed.
Business Analysis & Quality Assurance
- Lead requirements gathering, process gap analysis, and develop functional specifications for digital solutions.
- Oversee testing and quality assurance plans to validate that solutions meet business needs and quality standards. This includes coordinating UAT sessions and ensuring any defects are resolved for release readiness.
- Identify and assess the impact of digital initiatives on people, processes, and technology.
Digital Innovation, Technology Architecture & Solution Design
- Plan, analyse, execute and monitor the end-to-end solution designs that address business challenges and objectives.
- Ensure that the solution aligns with the organisation's architecture principles and standards.
- Facilitate ideation sessions and manage the innovation pipeline.
- Align technology architecture with business objectives, ensuring compliance with digital governance by considering scalability, security, performance, and other relevant factors in the design.
- Develop and execute technology roadmap, prioritizing initiatives and ensuring efficient resource allocation.
- Continuously monitor and evaluate emerging technologies with potential to benefit the organisation.
- Work closely with Business Project Managers and Digital Coordinators to align with the business and project requirements.
Digital Governance
- Develop and implement governance frameworks for digital innovation and technology projects.
- Ensure compliance with regulatory requirements and industry standards.
- Define and enforce policies, procedures, and best practices for project management and technology adoption.
- Conduct regular audits and assessments to ensure adherence to governance standards.
- Provide guidance and support to project teams on governance-related matters.
- Monitor and report on key performance indicators (KPIs) related to governance and compliance.
Technology Adoption and Change Management
- Champion the use of digital technologies across the organisation, which involves collaborating with cross-functional teams, providing training and support, and communicating the benefits of technology adoption.
- Plan and execute digital change management strategy aligned with organisational goals.
- Identify and assess the impact of digital initiatives on people, processes, and technology.
- Define clear objectives, milestones, and success criteria for the change management process.
Secretariat
Act as secretariat for the University Digital Committee, Digital Technical Committee and Digital Department meetings by:
- Scheduling periodical meetings and prepare/review Minutes of Meetings (MoM).
- Engaging with stakeholders in preparing and reviewing change request documentation.
- Monitoring and consolidating all change requests for department reports to improve the overall service delivery.
Qualification & Experience:
- Recognised Bachelor's or Master's degree in relevant field.
- More than 6 years of experience in relevant field.
- Professional qualification and advanced degree would be an added advantage.
- Fair written and verbal communication skills.
- Fair interpersonal skills.
- Fair analytical abilities.
