Assist in developing and implementing SME Collections strategies aligned with the Bank's objectives.
Support the evaluation and coordination of external service providers to enhance collection efforts, including performance tracking through MIS.
Maintain and improve MIS dashboards and reporting tools to monitor collection activities.
Work closely with SME Remedial teams to align MIS and analytics efforts, particularly in early warning triggers, rehabilitation tracking, and portfolio monitoring.
Analyze delinquency trends, impaired loan ratios, and Expected Credit Loss (ECL) to support strategy adjustments.
Collaborate with internal teams across SME Collections, Remedial, Risk, and Business units to ensure effective execution of credit strategies.
Skills
Good communication & negotiation skills
Data management and analytics.
Programming language: SAS & SQL.
Other Programming language like Python, MATLAB, R, VBA is an added advantage.
Ability to work closely with all other relevant parties
KNOWLEDGE
Knowledge of credit evaluation / legal documentation / general recovery processes
Product knowledge (Types of credit products/legal documentation)
Proficiency in Windows (Word / Excel)
Experience
Preferably 5 to 8 years in the banking environment with emphasis in credit / collection / remedial / sales
Well verse in BNM regulatory guidelines
Good knowledge of judicial/legal systems and other related loan management matters
