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Associate - Insurance Policy Support (1 Year Contract - Mandarin Speaking)

  • Posted 8 hours ago
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Job Description

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

Job Responsibilities:
  • Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.

  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

  • Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.

  • Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

  • Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.

  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.

  • Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.

  • Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Job Requirements:

  • A recognized tertiary Bachelor's Degree qualifications.

  • Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.

  • Able to adapt desk-bound working environment, working shift including weekend on rotation basis& able to work overtime beyond normal office hour (including weekend & public holiday).

  • The role is required to follow Hong Kong working calendar.

  • Candidates awaiting confirmation of their Master's placement are encouraged to apply.

  • Willing to work in Putrajaya area.

  • This is 1 Year contract hiring.

More Info

About Company

Job ID: 152505941

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