Associate - Policy Member Maintenance (SG)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

Key Responsibilities:

• Process insurance new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.
• Process relevant bills and payments to group policy holder within agreed turnaround time.
• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
• Ensure team operating efficiency.

Others:

• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any)
• Continuously attend/involve with training for personal and career development.

Requirements:

• Minimum 1 year experience in insurance policy processing experience
• Bachelor's Degree in Insurance, Business Administration or related fields
• Excellent written & spoken English language skills
• Good attention to details & organization skills
• Open for a 1-year contract position
• Able to work onsite in Cyberjaya 4 days a week & 1 day work from home per week