Associate-Policy Owner Services (1 year contract)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Key Responsibilities:

• Process insurance new business, renewals, and change request from individual or group policy holder as per stipulated benchmark and requirements.

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.

• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.

• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.

Others:

• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any).

• Continuously attend/involve trainings identified for personal and career development.

Requirements:

• Minimum 1 year experience in insurance policy processing or data management experience. Fresh graduates are welcomed to apply.

• Experience using PowerBI or PowerAutomate will be an added advantage.

• Bachelor's Degree in Insurance, Business Administration or related fields.

• Excellent written & spoken English language skills.

• Goodattention to details& organization skills.

• Open for a 1-year contract position.

• Able to work onsite in Cyberjaya with 1 day work from home per week. We will be moving to IOI City Tower 1 Putrajaya in August 2026.

• This role is supporting Singapore market, hence will follow Singapore holiday calendar.