BAU IT Lead (Mandarin Speaker)

Role Overview

We are looking for an experienced BAU IT Lead with strong expertise in application development, production support, and stakeholder management within the insurance domain.

The ideal candidate should possess strong technical and leadership capabilities in enterprise application delivery, distribution channel systems, and integration technologies. This role requires close collaboration with business stakeholders, project teams, vendors, and support teams to ensure smooth delivery and operational stability of business-critical applications.

Mandarin speaking capability is mandatory for this role to support regional stakeholder communication.

Key Responsibilities

• Lead BAU application support and enhancement activities for enterprise systems.
• Manage application design, development, deployment, and production support processes.
• Coordinate with business users, stakeholders, vendors, and technical teams for issue resolution and delivery.
• Support insurance distribution channel applications and related integrations.
• Drive project delivery timelines, resource coordination, and operational governance.
• Work on system integrations using ESB, Web Services, JSON, and SOAP APIs.
• Review technical solutions, architecture, and development standards.
• Monitor system performance, stability, and incident management activities.
• Ensure timely troubleshooting and resolution of production issues.
• Lead and mentor development and support teams.
• Prepare technical documentation, reports, and status updates for management.
• Ensure adherence to IT governance, security, and compliance standards.

Required Skills

• Application Design & Development Leadership
• Insurance Domain Knowledge
• Insurance Distribution Channels
• ESB & Enterprise Integrations
• Web Services (JSON / SOAP)
• Oracle Database
• SQL
• ASP.Net
• React Native
• Stakeholder Management
• Project Delivery Management
• Production Support & Incident Management
• Team Leadership & Mentoring
• Strong Analytical & Problem-Solving Skills
• Excellent Communication Skills
• Mandarin Language Proficiency

Preferred Qualifications

• Experience in enterprise insurance technology platforms.
• Exposure to Agile and SDLC methodologies.
• Strong understanding of application support governance and release management.