Your Key Responsibilities
- Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
- Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
- Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
- Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
- Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
- Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
- Support clients in core system modernization and enterprise-wide transformation programs.
- Develop business cases, operating model recommendations, and strategic transformation proposals.
- Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
- Lead client presentations and executive steering committee discussions.
- Contribute to business development activities, proposal responses, and pursuit opportunities.
- Coach and mentor consultants and senior consultants while supporting practice growth initiatives.
Skills and Attributes for Success
- Strong consulting and problem-solving mindset
- Experience leading business transformation initiatives within insurance organizations
- Ability to engage and influence senior stakeholders and C-suite executives
- Strong business process analysis and operating model design experience
- Excellent workshop facilitation and stakeholder management skills
- Experience managing cross-functional transformation programs
- Strong communication and presentation skills
- Ability to balance strategic thinking with execution and delivery
To Qualify for the Role, You Must Have
- Bachelor's Degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
- Minimum 6-10 years of experience in:
- Management Consulting
- Insurance Transformation
- Business Process Improvement
- Digital Transformation
- Operating Model Design
- Strategy & Transformation
- Prior experience within a consulting firm (Big 4 preferred) and/or insurance industry transformation function.
- Strong understanding of insurance value chains across:
- Life Insurance
- General Insurance
- Takaful
- Bancassurance
- Hands-on experience delivering transformation initiatives involving:
- Business Process Re-engineering (BPR)
- Target Operating Model (TOM) Design
- Customer Experience Transformation
- Claims Transformation
- Underwriting Transformation
- Distribution Transformation
- Shared Services & Operational Excellence
- Core Insurance System Transformation
- Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
- Proven experience managing stakeholders across business and technology teams.
- Experience leading workstreams or project teams on medium-to-large transformation programs.
Ideally, You'll Also Have
- Experience supporting insurance core system implementation programs such as:
- Guidewire
- Duck Creek
- Sapiens
- Fadata
- LifeAsia
- eBaoTech
- Certifications such as:
- PMP
- Agile / Scrum
- Lean Six Sigma
- Prosci Change Management
- CBAP
- Exposure to regional insurance markets across Southeast Asia.
