Business Analyst with Digital Transformation and Salesforce

Role- Business Analyst with Digital Transformation and Salesforce/Martech

Role Type- Contract

Location- KL, Malaysia

Job Description-

Experience as Business Analyst with Digital Transformation and Salesforce or Martech

• Serve as a liaison between business and IT in supporting of business requirements gathering, request prioritization, planning and execution of functional and non-functional requirement, delivery of functional specification/ use cases and support the UAT and System Integration Testing.

• Work with the business users to elicit detailed business requirement and prioritization. Reengineer business processes and rules if necessary

• Work with the technical team to assess the request's complexity and derive the required effort for the solution delivery.

• Work with the business users and technical team to ensure business requirement and scope of delivery are well defined based on the delivery timeline.

• Deliver artefacts such as functional specification, use cases, test plan and other relevant documents in supporting the user sign-off and test execution.

• Plan and execute functional and System Integration Testing.

• Support the business in the UAT testing. Manage the testing process

• Follow through the defect resolutions and ensure all defects are resolved within the stipulated timeframe. Provide production support from raising issue ticket through to resolution including business workaround recommendation

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

• Highlight any potential concerns /risks and proactively shares best risk management practices

Mandatory Skillsets:

Experience as Business Analyst with Digital Transformation and Salesforce or Martech

• At least 5 years of relevant working experience as IT Business Analyst. Possess leadership skill with hands-on experience as a Business Analyst

• Exposure in system development life cycle and completed at least 3 entire cycles

• Experienced working in projects related to Application Programming Interface (API)

• Strong in reporting and writing, documentation, communication and presentation skills• High level of integrity, takes accountability of work and good attitude over teamwork

• Takes initiative to improve current state of things and adaptable to embrace new changes

• Friendly, easy going, able to communicate effectively with people from different departments.

• Ability to work in a fast paced, team-oriented environment with minimum direction and management oversight

• Self-motivated and able to work under pressure

• High level of integrity, takes accountability of work and good attitude over teamwork

• Takes initiative to improve current state of things and adaptable to embrace new changes

• • Experience in insurance is an added advantage